Lead Surgical Coordinator

Eye Care Partners Career Opportunities•Grand Rapids, MI

3h•Onsite

About The Position

The Lead Surgical Coordinator uses clinical knowledge to schedule appropriate office-based and hospital procedures and surgeries according to provider orders, patient diagnoses, and procedure requests. The role also schedules diagnostic and imaging tests, coordinates with vendors and hospital staff, and ensures required equipment and contracted anesthesia services are arranged. The coordinator provides patients with scheduling, preparation, arrival, and directional information; responds promptly and accurately to scheduling correspondence; and maintains accurate documentation in the Electronic Medical Record. The position requires organization, accuracy, strong customer service, and the ability to manage a demanding workload while supporting safe patient care.

Requirements

High school diploma or GED equivalent.
Previous experience scheduling surgery patients and working in a medical front desk environment.
Basic computer skills.
Strong customer service skills.
Favorable result on a background check.
Proof of identity and authorization to work in the United States.

Nice To Haves

Experience using NextGen.
Excitement to learn and grow.

Responsibilities

Schedule office- and hospital-based medical procedures with the appropriate provider and time and location slot, using the appropriate scheduling code.
Schedule diagnostic and imaging tests to be completed at PMG.
Schedule procedures, tests, and imaging to use available time efficiently.
Coordinate with vendor staff to ensure required equipment is available for procedures, including scheduling with contracted anesthesia groups.
Coordinate with hospital staff to support cohesive patient care.
Enter scheduling notes and special instructions in the Electronic Medical Record (EMR).
Use clinical knowledge to determine whether appointments are consistent with provider-indicated diagnoses and indications.
Accurately document informed consent with patients for procedures and surgeries as needed.
Give patients detailed information about test preparations, arrival times, and directions, and respond appropriately to their questions.
Confirm patients’ insurance providers and obtain prior authorization or communicate authorization needs to appropriate parties.
Ensure patients have required medical clearance and pre-surgical testing.
Make pre-procedure phone calls and confirm appointment times with patients by telephone.
Ensure completion of advance directive assessments, including DNR when applicable.
Review discharge instructions with patients and schedule appropriate follow-up appointments when the procedure is scheduled.
Perform patient-care duties in a manner that prioritizes safety and reduces the likelihood of medical or health-care errors.
Assist other department members as needed and perform other duties as assigned.