Lead Care Coordinator

Limitlessli•Brooklyn, NY

5d•Onsite

About The Position

The Lead Care Coordinator oversees and supports daily staffing and care coordination operations, ensuring efficient workflows, effective use of caregiver resources, and timely patient case coverage. The role provides day-to-day guidance and support to Scheduling Coordinators, promotes team accountability, and ensures that open cases and staffing needs are actively addressed. Working closely with the Care Manager, the Lead Care Coordinator monitors team performance, reinforces staffing priorities, identifies operational challenges, and helps implement solutions to improve staffing efficiency and continuity of care. The position also supports patient onboarding, caregiver engagement, client satisfaction, and retention. This onsite role operates in a professional office environment and involves regular interaction with Scheduling Coordinators, patients, caregivers, and leadership. It requires managing multiple priorities in a fast-paced setting, responding to time-sensitive staffing needs, and exercising sound judgment. The role also requires analytical, organizational, and critical-thinking skills; the ability to make timely decisions and maintain attention to detail; effective communication and collaboration; adaptability; and efficient use of office systems and technology.

Requirements

At least three years of experience in home care coordination, staffing, scheduling, or a related healthcare operations role.
Proficiency in Google Workspace and HHA eXchange or similar scheduling and Electronic Visit Verification (EVV) systems.
Strong understanding of home care operations, staffing workflows, compliance standards, and New York State Department of Health requirements.
Ability to guide, motivate, and support a team while maintaining productivity and accountability.
Ability to manage multiple cases and competing priorities in a fast-paced, high-volume environment.
Excellent communication, interpersonal, and organizational skills.
Strong attention to detail and ability to prioritize tasks, meet deadlines, and maintain accurate records.
Effective problem-solving and decision-making skills, particularly when addressing urgent staffing and operational needs.
Ability to work collaboratively with leadership, coordinators, patients, and caregivers.

Nice To Haves

Previous experience in a lead, senior coordinator, or team support position.

Responsibilities

Monitor daily staffing activities so open cases and shifts are actively worked and appropriately prioritized.
Maximize caregiver outreach and availability using tools such as Caribou, the Priority Caregiver List, and other established resources.
Monitor coordinator activity for timely outreach, consistent follow-ups, and effective staffing efforts.
Identify opportunities to reduce open shifts, improve staffing turnaround times, and maximize available caregiver resources.
Support timely caregiver placement to promote continuity of patient care.
Provide day-to-day guidance, motivation, and operational support to Scheduling Coordinators.
Promote accountability, teamwork, responsiveness, and productivity, and reinforce staffing goals, workflows, and departmental expectations.
Monitor team engagement and responsiveness; identify performance or workflow concerns, coach coordinators, or escalate concerns to the Care Manager when appropriate.
Communicate staffing priorities, open cases, urgent needs, and coverage gaps clearly and consistently.
Provide team updates every two hours and maintain regular communication with Scheduling Coordinators and the Care Manager about staffing activities and challenges.
Help ensure timely and professional communication with patients and caregivers when needed.
Identify staffing gaps, workflow delays, and operational barriers that may affect patient coverage.
Assist coordinators with day-to-day staffing challenges and prioritization of urgent cases; promptly escalate critical or unresolved concerns to the Care Manager.
Support patient onboarding and caregiver placement to promote a smooth and positive experience.
Update the Care Manager on staffing performance, resource needs, and operational concerns.
Ensure staffing activities follow departmental policies, procedures, and workflows, and promote accuracy, efficiency, and consistency in scheduling and care coordination.
Maintain strict confidentiality of patient, caregiver, and employee information.
Follow applicable home care regulations, compliance standards, and New York State Department of Health requirements.
Maintain professionalism and promote a respectful, collaborative, and service-oriented work environment.
Adapt to changing operational demands and perform other duties assigned by leadership to support departmental goals.