Lead Care Coordinator

Mavida Health

2d • $80,000 - $100,000 • Remote

About The Position

Mavida Health is seeking a compassionate, highly organized, and proactive Lead Care Coordinator to provide leadership, guidance, and operational oversight to its growing Member Operations team while remaining actively involved in day-to-day member support. The role oversees care coordination workflows, supports and mentors team members, and helps ensure members receive a seamless, personalized, and compassionate experience throughout their care journey.

The Lead Care Coordinator is a key resource and escalation point for the Member Operations team, helping resolve complex member situations and operational challenges while identifying opportunities to improve processes and service quality. The position also directly supports members, coordinates care, and collaborates with therapists, psychiatric nurse practitioners, clinical leadership, and internal operations teams. This hands-on leadership role balances team performance and operational ownership with direct member support.

Requirements

• 3–5+ years of experience in healthcare administration, patient coordination, care navigation, member operations, or a related field.
• Prior experience leading, mentoring, training, or providing operational oversight to a team, preferably in a healthcare or patient-facing environment.
• Ability to balance leadership responsibilities with hands-on operational work in a fast-paced environment.
• Strong interpersonal and communication skills, including the ability to support members compassionately and provide clear direction to team members.
• Excellent organizational and time-management skills, including the ability to prioritize competing demands and oversee multiple workflows.
• Problem-solving and decision-making skills, including the ability to resolve operational challenges independently and escalate concerns appropriately.
• Ability to work independently and collaboratively in a fully remote environment.
• Proficiency with electronic health records (EHR), scheduling platforms, and healthcare management systems.
• Comfort learning new technologies and adapting to evolving workflows and processes.
• A proactive, solutions-oriented approach and willingness to step in wherever needed.

Nice To Haves

• Experience in behavioral health, mental health, psychiatry, or telehealth.
• Bachelor's degree in healthcare administration, psychology, public health, social work, or a related field, or equivalent professional experience.
• Passion for women's healthcare, maternal mental health, and improving access to quality mental healthcare.

Responsibilities

• Provide day-to-day leadership, guidance, and support to the Member Operations team to ensure consistent, high-quality member care and service.
• Serve as a primary resource and escalation point for care coordinators dealing with complex member inquiries, operational challenges, and care coordination needs.
• Monitor team workflows, identify bottlenecks, and recommend improvements to efficiency and the member experience.
• Collaborate with clinical leadership and internal operations teams to improve communication, streamline processes, and support continuity of care.
• Help establish, maintain, and improve standard operating procedures, training resources, and quality standards for the Member Operations team.
• Support tracking and reporting of operational metrics, including member response times, service quality, and care coordination efficiency.
• Serve as a primary point of contact for members and provide compassionate, timely, and professional support throughout their care journey.
• Assist new members with onboarding, intake documentation, and navigating Mavida's telehealth platform.
• Follow up with members regarding clinician communication, scheduling, outstanding documentation, care transitions, and next steps.
• Respond to member inquiries through phone, email, and other communication platforms.
• Assist with referrals, care transitions, and ongoing coordination of member services.
• Maintain accurate, current, and HIPAA-compliant member records in EHR systems and internal platforms.
• Identify and escalate urgent member concerns, barriers to care, or clinical questions to appropriate clinical or operational team members.

Benefits

• Comprehensive training and onboarding.
• Medical, dental, and vision insurance, plus a Health Savings Account (HSA) for relevant plans.
• 401(k) through Betterment.
• Flexible PTO for full-time employees, covering vacations, holidays, sick days, and personal time, plus a flex-time policy for shorter breaks.
• Personal equipment budget for an Apple laptop and one auxiliary item.
• Ongoing training around women's unique mood and anxiety disorders.
• Opportunities for ongoing mentorship, in-person meetings, and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed