Lead Patient Care Coordinator

Upperline Health•Orlando, FL

About The Position

Upperline Health is seeking an energetic, compassionate, and driven Lead Patient Care Coordinator to be responsible for its Orlando, Florida office. This role assists physicians in delivering comprehensive health services in the clinic setting and leads the clinic through clinical and administrative work. The Lead Patient Care Coordinator collaborates with the broader care team, regional leadership, clinic staff, and physicians to support patient care and clinic performance. The position may also require travel to surrounding-area clinics to provide support when needed. Podiatry or orthopedic understanding is ideal.

Requirements

Previous experience as a Patient Care Coordinator.
Excellent computer skills and strong knowledge of medical terminology.
Previous experience working with an EMR.
Effective communication skills, including excellent grammar and interpersonal skills.
Exceptional customer service orientation, with an empathetic, compassionate, and professional demeanor in each interaction.
Demonstrated experience as a motivated and dedicated team leader, with a stable work history.
Reliable transportation.
Ability to pass a background check and drug test.

Nice To Haves

Podiatry or orthopedic clinic experience is preferred.
Experience with athenahealth EMR is preferred.

Responsibilities

Perform all responsibilities outlined for the Patient Care Coordinator role.
Maintain a deep understanding of Upperline’s comprehensive care program, Upperline Plus, and lead patient enrollment and engagement efforts in collaboration with the broader care team.
Provide daily clinic coverage and work with other Clinic Leads in the market to staff all clinics appropriately.
Recruit and hire non-provider clinical staff; manage performance, employee and doctor experience, onboarding, and efforts to minimize turnover.
Account for clinic clinical, operational, and financial key performance indicators in collaboration with the Regional Manager.
Facilitate daily huddles with all members of the clinic team.
Manage clinic referral conversion, monitor physician schedule templates, and ensure adherence to scheduling cadence for high-risk patients.
Maintain a positive clinic culture and build trust and respect within the team.
Assist regional leadership with implementing and maintaining corporate initiatives and objectives in the clinic.
Conduct monthly audits of clinic operations and EMR documentation.
Be accountable for the clinic patient experience, measured by net promoter score.
Manage clinic and equipment licensure.
Travel to surrounding-area clinics to provide support if needed.
Make timely, high-quality decisions.