Lead Supervisor I

Tapestry • El Paso, TX

4d

About The Position

The Lead Supervisor at Coach leads the sales floor to achieve sales targets and deliver an exceptional customer experience while representing Coach’s values and increasing brand awareness. The role supports store operations and company initiatives, monitors business performance, develops team members, and helps create an inclusive, customer-centric culture. It also provides recruiting, training, performance feedback, and HR or conflict-resolution support when store leadership is absent.

Requirements

• At least 1 year of equivalent experience managing a competitive retail space at the Lead Supervisor level.
• Ability to bend, reach, stretch, lift, carry, and move at least 25 pounds; occasionally lift and carry products, cartons, props, or fixtures up to 50 pounds.
• Ability to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Responsibilities

• Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Represent Coach values as a Brand Ambassador and increase brand awareness.
• Lead implementation of company initiatives and support full operation of the business.
• Maintain a growth mindset toward business and personal development initiatives.
• Build trust, integrity, collaboration, fairness, positivity, and inclusion within the store and organization.
• Monitor and analyze sales data, identify trends, recommend ways to improve store performance, and implement individualized team development.
• Apply business acumen and forward-planned strategies to achieve leadership initiatives tied to store goals and KPIs.
• Support recruiting, interviewing, performance evaluation, and high-level training as needed.
• Provide feedback and guidance to improve individual performance and hold team members accountable for individual and business goals.
• Adhere to and enforce company policies, procedures, and store operational procedures.
• Help execute strategies for exceptional experiences for internal and external customers and partners.
• Build a customer-centric culture, prioritize customer satisfaction, and mentor the team in clienteling to develop long-term customer relationships.
• Provide HR and conflict-resolution support to the team and district in the absence of the leadership team.
• Champion company resources that support a healthy work environment for internal customers.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity leave
• Paid maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed