Lead Supervisor I

kate spade new york•Chesterfield, MO

10d•$16 - $24

About The Position

The Lead Supervisor I serves as a Coach Brand Ambassador, maintaining a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience. The role embodies Coach values, increases brand awareness, leads implementation of company initiatives, supports full business operations, and maintains a growth mindset toward business and personal development. The position helps create winning teams and drive results by fostering trust, integrity, collaboration, fairness, and inclusion. It monitors and analyzes sales data, identifies trends, recommends ways to improve store performance, supports individualized team development, and executes forward-planned strategies to achieve store goals and KPIs. The Lead Supervisor supports recruiting, interviewing, performance evaluation, and training; provides feedback and guidance; holds team members accountable; and enforces company and store operating procedures. The role also supports exceptional experiences for internal and external customers, promotes a customer-centric culture, and mentors the team on clienteling to build long-term customer relationships. In the absence of the leadership team, it provides HR and conflict-resolution support to the team and district, and champions company resources that support a healthy work environment.

Requirements

At least 1 year of equivalent experience managing a competitive retail space at the Lead Supervisor level.
Ability to bend, reach, stretch, lift, carry, and move at least 25 pounds; occasionally lift and carry product, cartons, props, or fixtures up to 50 pounds.
Ability to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Responsibilities

Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
Represent Coach as a Brand Ambassador by embodying Coach values and increasing brand awareness.
Lead implementation of company initiatives and support full business operations.
Promote a growth mindset for business and personal development initiatives.
Build trust, maintain integrity, and foster collaboration, fairness, positivity, and inclusion within the store and organization.
Monitor and analyze sales data, identify trends, recommend improvements to store performance, and support individualized team development.
Execute forward-planned strategies to achieve leadership initiatives, store goals, and KPIs.
Support recruiting, interviewing, performance evaluation, and high-level training as needed.
Provide feedback and guidance to improve individual performance and hold team members accountable for individual and business goals.
Follow and enforce company policies, procedures, and store operational procedures.
Help execute innovative strategies for exceptional experiences for internal and external partners.
Create a customer-centric culture and mentor the team on clienteling to build long-term customer relationships and meet business goals.
Provide HR and conflict-resolution support to the team and district in the absence of the leadership team.
Champion company resources that support a healthy work environment for internal customers.