Lead Supervisor I

Tapestry•San Francisco, CA

10d

About The Position

The Lead Supervisor I provides leadership on the sales floor to achieve sales targets and deliver an exceptional customer experience. The role represents Coach as a Brand Ambassador, supports implementation of company initiatives and store operations, and contributes to business and personal development. The Lead Supervisor helps build collaborative, inclusive teams, monitors sales performance, supports recruiting and training, and provides feedback and guidance to help individuals and the business meet goals. The role also supports customer-focused strategies, clienteling, and team HR and conflict resolution needs when leadership is absent.

Requirements

At least 1 year of equivalent experience managing a competitive retail space at the Lead Supervisor level.
Ability to bend, reach, stretch, lift, carry, and move at least 25 pounds regularly and up to 50 pounds occasionally.
Ability to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Responsibilities

Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
Represent Coach as a Brand Ambassador, embodying Coach values and increasing brand awareness.
Lead implementation of company initiatives and support full operation of the business.
Maintain a growth mindset for business and personal development initiatives.
Build trust, integrity, collaboration, a fair and positive experience, and an inclusive culture within the store and organization.
Monitor and analyze sales data, identify trends, recommend ways to enhance store performance, and support individualized team development.
Apply business acumen and execute forward-planned strategies to achieve leadership initiatives around store goals and KPIs.
Support recruiting, interviewing, performance evaluation, and high-level training as needed.
Provide feedback and guidance to improve individual performance and hold team members accountable for individual and business goals.
Adhere to and enforce company policies and procedures and store operational procedures.
Help execute innovative strategies for exceptional experiences for internal and external partners.
Promote a customer-centric culture, mentor the team on clienteling, and build long-term customer relationships to meet business goals.
Provide HR and conflict resolution support to the team and district in the absence of the leadership team.
Champion company resources to support a healthy work environment for internal customers.