Lead Supervisor I

Tapestry•Kittery, ME

About The Position

The Lead Supervisor at Coach provides leadership on the sales floor to achieve sales targets and deliver an exceptional customer experience. The role represents Coach as a Brand Ambassador, supports company initiatives and store operations, and promotes ongoing business and personal development. The Lead Supervisor helps build effective teams and drive results by monitoring sales performance, identifying trends, recommending improvements, supporting recruiting and training, and providing feedback and guidance to team members. The position promotes collaboration, inclusion, and compliance with company policies and store procedures. The role supports customer-focused strategies and clienteling to build long-term customer relationships. It also provides HR and conflict-resolution support to the team and district when the leadership team is absent, and champions company resources that support a healthy work environment.

Requirements

At least 1 year of equivalent experience managing a competitive retail space at the Lead Supervisor level.
Ability to bend, reach, stretch, lift, carry, and move at least 25 pounds regularly and up to 50 pounds occasionally.
Ability to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Responsibilities

Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
Represent Coach as a Brand Ambassador, embody Coach values, and increase brand awareness.
Lead implementation of company initiatives and support full store operations.
Support business and personal development initiatives with a growth mindset.
Promote trust, integrity, collaboration, fairness, positivity, and inclusion within the store and organization.
Monitor and analyze sales data, identify trends, and recommend ways to enhance store performance.
Implement individualized team development to improve the overall customer experience.
Execute forward-planned strategies and leadership initiatives to achieve store goals and KPIs.
Support recruiting, interviewing, performance evaluations, and high-level training as needed.
Provide feedback and guidance to improve individual performance and hold team members accountable for individual and business goals.
Follow and enforce company policies, procedures, and store operational procedures.
Support innovative strategies for exceptional experiences for internal and external partners.
Promote a customer-centric culture and mentor the team on clienteling strategies to build long-term customer relationships.
Provide HR and conflict-resolution support to the team and district in the absence of the leadership team.
Champion company resources that support a healthy work environment for internal customers.