Lead Supervisor I

Tapestry•Syracuse, NY

About The Position

The Lead Supervisor supports store leadership in driving sales, delivering an exceptional customer experience, and ensuring effective business operations. Serving as a Coach Brand Ambassador, this role embodies Coach values, builds brand awareness, and leads the implementation of company initiatives. The Lead Supervisor promotes a collaborative, inclusive team culture and maintains a growth mindset for business and personal development. The role monitors and analyzes sales performance, identifies trends, recommends improvements, and helps implement individualized team development. It supports recruiting, interviewing, performance evaluations, and training, while providing feedback and guidance to improve performance and hold team members accountable for goals. The Lead Supervisor also enforces company and store policies and procedures. A customer-focused leader, the Lead Supervisor helps create exceptional experiences for internal and external customers, mentors the team in clienteling and building long-term customer relationships, and provides HR and conflict-resolution support to the team and district when leadership is absent. The position requires the ability to maneuver around the sales floor and stockroom and regularly lift at least 25 pounds, with occasional lifting up to 50 pounds.

Requirements

At least 1 year of equivalent experience managing a competitive retail space at the Lead Supervisor level.
Ability to regularly lift at least 25 pounds and occasionally lift and carry products, cartons, props, or fixtures up to 50 pounds.
Ability to climb, bend, kneel, reach, stretch, and maneuver around the sales floor and stockroom.
Demonstrated competencies include courage, creativity, customer focus, adaptability to ambiguity, drive for results, interpersonal savvy, and learning agility.
People-manager competencies include strategic agility, developing direct reports and others, and building effective teams.

Responsibilities

Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
Represent Coach values as a Brand Ambassador and increase brand awareness.
Lead implementation of company initiatives and support the full operation of the business.
Maintain a growth mindset for business and personal development.
Build trust, maintain integrity, and foster collaboration, fairness, positivity, and inclusion within the team and organization.
Monitor and analyze sales data, identify trends, recommend ways to improve store performance, and support individualized team development.
Execute forward-planned strategies to achieve leadership initiatives and store goals and KPIs.
Support recruiting, interviewing, performance evaluations, and high-level training as needed.
Provide feedback and guidance to improve individual performance and hold team members accountable for individual and business goals.
Adhere to and enforce company policies, procedures, and store operational procedures.
Help execute strategies that create exceptional experiences for internal and external partners.
Promote a customer-centric culture and mentor the team on clienteling strategies to build long-term customer relationships and meet business goals.
Provide HR and conflict-resolution support to the team and district when the leadership team is absent.
Champion company resources that support a healthy work environment for internal customers.