Lead Supervisor I

Tapestry•Orlando, FL

About The Position

Coach is a global fashion house founded in New York in 1941 and part of Tapestry, a global house of brands committed to innovation, inclusion, and equity. The Lead Supervisor I maintains a strong leadership presence on the sales floor, helps achieve sales targets, and delivers an exceptional customer experience while representing Coach’s values and growing brand awareness. The role leads company initiatives, supports store operations, and maintains a growth mindset toward business and personal development. The Lead Supervisor helps create a collaborative, inclusive team and supports store performance by reviewing sales data, identifying trends, recommending improvements, and developing team members. The position contributes to recruiting, interviewing, training, and performance evaluations; provides feedback and guidance; and ensures adherence to company and store procedures. It also supports customer-focused strategies, clienteling, customer relationships, and HR or conflict-resolution needs when the leadership team is absent. Coach is an equal opportunity and affirmative action employer. Employment decisions are based on job-related qualifications and are made without regard to protected characteristics. Tapestry provides reasonable accommodation for disabilities or religious beliefs during the application process and employment.

Requirements

At least 1 year of equivalent experience managing a competitive retail environment at the Lead Supervisor level.
Ability to bend, reach, stretch, lift, carry, and move at least 25 pounds regularly and product, cartons, props, or fixtures up to 50 pounds occasionally.
Ability to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Responsibilities

Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
Represent Coach values as a Brand Ambassador and increase brand awareness.
Lead implementation of company initiatives and support the full operation of the business.
Maintain a growth mindset toward business and personal development initiatives.
Build trust, maintain integrity, and foster collaboration, fairness, positivity, and inclusion within the store and organization.
Monitor and analyze sales data, identify trends, and recommend ways to improve store performance and customer experience.
Apply business acumen and forward-planned strategies to achieve leadership initiatives related to store goals and KPIs.
Support recruiting, interviewing, performance evaluations, and high-level training as needed.
Provide feedback and guidance to improve individual performance and hold team members accountable for individual and business goals.
Follow and enforce company policies, procedures, and store operating procedures.
Help execute strategies that provide exceptional experiences for internal and external customers.
Promote a customer-centric culture, mentor the team on clienteling, and build long-term customer relationships to meet business goals.
Provide HR and conflict-resolution support to the team and district in the absence of the leadership team.
Champion company resources that support a healthy work environment for internal customers.