Lead Supervisor I

Tapestry•Auburn Hills, MI

About The Position

The Lead Supervisor at Coach provides leadership on the sales floor, helps achieve sales targets, and delivers an exceptional customer experience. The role serves as a Brand Ambassador for Coach, supports company initiatives and store operations, and maintains a focus on business and personal development. The Lead Supervisor helps create a collaborative and inclusive team environment, uses sales data to identify trends and recommend improvements, and supports recruiting, interviewing, training, performance evaluation, and individual development. The position also promotes customer satisfaction and long-term client relationships, provides feedback and guidance to team members, enforces company and store policies, and may provide HR and conflict-resolution support in the absence of the leadership team.

Requirements

At least 1 year of equivalent experience managing in a competitive retail environment at the Lead Supervisor level.
Ability to bend, reach, stretch, climb, kneel, and maneuver around the sales floor and stockroom.
Ability to regularly lift at least 25 pounds and occasionally lift and carry product, cartons, props, or fixtures weighing up to 50 pounds.

Responsibilities

Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
Represent Coach as a Brand Ambassador, embody Coach values, and increase brand awareness.
Lead the implementation of company initiatives and support full store operations.
Support business and personal development initiatives with a growth mindset.
Promote trust, integrity, collaboration, fairness, positivity, and inclusion within the store and organization.
Monitor and analyze sales data, identify trends, recommend ways to enhance store performance, and support individualized team development.
Execute forward-planned strategies and leadership initiatives to achieve store goals and KPIs.
Support recruiting, interviewing, performance evaluations, and high-level training as needed.
Provide feedback and guidance to improve individual performance and hold team members accountable for individual and business goals.
Follow and enforce company policies, procedures, and store operational procedures.
Support innovative strategies for exceptional experiences for internal and external partners.
Promote a customer-centric culture, mentor the team on clienteling, and build long-term customer relationships.
Provide HR and conflict-resolution support to the team and district in the absence of the leadership team.
Promote company resources that support a healthy work environment for internal customers.