Lead Supervisor I

Tapestry•New York, NY

About The Position

Coach is a global fashion house founded in New York in 1941 and part of Tapestry, a global portfolio of brands committed to innovation and inclusion. The Lead Supervisor I represents the Coach brand, leads on the sales floor, supports store operations and company initiatives, and helps the team achieve sales targets and deliver an exceptional customer experience. The role also supports team development, recruiting, performance evaluation, training, policy compliance, customer relationships, and HR and conflict-resolution matters when the leadership team is absent.

Requirements

At least 1 year of equivalent experience managing a competitive retail space at the Lead Supervisor level.
Ability to regularly lift at least 25 pounds and occasionally lift and carry product, cartons, props, or fixtures up to 50 pounds.
Ability to bend, reach, stretch, climb, kneel, and maneuver around the sales floor and stockroom.

Responsibilities

Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
Represent Coach values as a Brand Ambassador and increase brand awareness.
Lead implementation of company initiatives and support the full operation of the business.
Maintain a growth mindset toward business and personal development initiatives.
Build trust, maintain integrity, and foster collaboration, fairness, positivity, and inclusion within the store and organization.
Monitor and analyze sales data, identify trends, recommend ways to improve store performance, and support individualized team development.
Apply business acumen and forward-planned strategies to advance leadership initiatives and achieve store goals and KPIs.
Support recruiting, interviewing, performance evaluation, and high-level training as needed.
Provide feedback and guidance to improve individual performance, and hold the team accountable for individual and business goals.
Follow and enforce company policies, procedures, and store operating procedures.
Help execute strategies that create exceptional experiences for internal and external partners.
Create a customer-centric culture, prioritize customer satisfaction, and mentor the team on clienteling strategies that build lasting customer relationships and meet business goals.
Provide HR and conflict-resolution support to the team and district when the leadership team is absent.
Promote company resources that support a healthy work environment for internal customers.