Lead Supervisor I

kate spade new york•Locust Grove, GA

11d•$17 - $28

About The Position

The Lead Supervisor I provides leadership on the sales floor to achieve sales targets and deliver an exceptional customer experience. The role serves as a Coach Brand Ambassador, promotes Coach values and brand awareness, leads Company initiatives, supports store operations, and maintains a focus on business and personal development. The position supports store performance by monitoring and analyzing sales data, identifying trends, recommending improvements, and developing team members. It contributes to recruiting, interviewing, performance evaluations, training, coaching, and accountability for individual and business goals. The Lead Supervisor also helps maintain compliance with Company policies and operational procedures. The role promotes customer-focused service and clienteling to build long-term customer relationships. It may provide HR and conflict-resolution support to team members and the district in the absence of the leadership team, and champions Company resources that support a healthy work environment.

Requirements

At least 1 year of equivalent experience managing a competitive retail space at the Lead Supervisor level.
Ability to bend, reach, stretch, lift, carry, and move at least 25 pounds; occasionally lift and carry product, cartons, props, or fixtures up to 50 pounds.
Ability to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Responsibilities

Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
Represent Coach as a Brand Ambassador by embodying Coach values and increasing brand awareness.
Lead implementation of Company initiatives and support full operation of the business.
Support business and personal development initiatives with a growth mindset.
Build trust, maintain integrity, and foster collaboration, fairness, positivity, and inclusion within the store and organization.
Monitor and analyze sales data, identify trends, recommend ways to enhance store performance, and support individualized team development.
Execute forward-planned strategies and leadership initiatives to achieve store goals and KPIs.
Support recruiting, interviewing, performance evaluation, and high-level training as needed.
Provide feedback and guidance to improve individual performance and hold team members accountable for individual and business goals.
Adhere to and enforce Company policies and procedures and store operational procedures.
Help execute strategies for exceptional experiences for internal and external partners.
Promote a customer-centric culture, mentor the team on clienteling, and build long-term customer relationships to meet business goals.
Provide HR and conflict-resolution support to the team and district in the absence of the leadership team.
Champion Company resources that support a healthy work environment for internal customers.