Lead Supervisor I

Tapestry•Mebane, NC

About The Position

The Lead Supervisor I serves as a Coach brand ambassador and leads on the sales floor to achieve sales targets and provide an exceptional customer experience. The role supports implementation of company initiatives and store operations while maintaining a growth mindset toward business and personal development. The Lead Supervisor builds an inclusive, collaborative team environment and uses sales data to identify trends, recommend improvements, and support individualized team development. The role helps execute strategies for store goals and key performance indicators, supports recruiting and interviewing, provides training and performance feedback, and holds team members accountable for individual and business goals. It also promotes compliance with company policies and store procedures. The position supports customer-focused strategies and clienteling to strengthen long-term customer relationships. It may provide human resources and conflict-resolution support to the team and district in the absence of the leadership team, and champion company resources that support a healthy work environment.

Requirements

At least 1 year of equivalent experience managing in a competitive retail environment at the Lead Supervisor level.
Ability to bend, reach, stretch, lift, carry, and move at least 25 pounds regularly and up to 50 pounds occasionally.
Ability to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Responsibilities

Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
Represent Coach values as a brand ambassador and increase brand awareness.
Lead implementation of company initiatives and support full operation of the business.
Promote business and personal development initiatives with a growth mindset.
Build trust, integrity, collaboration, fairness, positivity, and inclusion within the store and organization.
Monitor and analyze sales data, identify trends, recommend ways to enhance store performance, and support individualized team development.
Execute forward-planned strategies to achieve leadership initiatives related to store goals and KPIs.
Support recruiting, interviewing, performance evaluations, and high-level training as needed.
Provide feedback and guidance to improve individual performance and hold team members accountable for individual and business goals.
Adhere to and enforce company policies, team compliance, and store operational procedures.
Help execute strategies that create exceptional experiences for internal and external customers.
Build a customer-centric culture, mentor the team on clienteling, and develop long-term customer relationships to meet business goals.
Provide HR and conflict-resolution support to the team and district in the absence of the leadership team.
Promote company resources that support a healthy work environment for internal customers.