Lead Supervisor I

kate spade new york•San Marcos, TX

9d•$16 - $25

About The Position

The Lead Supervisor I provides sales-floor leadership to achieve sales targets and deliver an exceptional customer experience. As a Coach Brand Ambassador, the role represents Coach values, increases brand awareness, leads company initiatives, supports store operations, and maintains a growth mindset for business and personal development. The position supports store performance and team development by analyzing sales data, recommending improvements, contributing to recruiting and training, providing performance feedback, and holding team members accountable for individual and business goals. It also helps foster an inclusive, collaborative culture and ensures compliance with company and store procedures. The Lead Supervisor I supports exceptional experiences for internal and external customers, mentors the team on clienteling and relationship-building, and provides HR and conflict-resolution support to the team and district when the leadership team is absent. The role requires physical activity, including bending, reaching, stretching, climbing, kneeling, and moving items weighing at least 25 pounds regularly and up to 50 pounds occasionally.

Requirements

At least 1 year of equivalent experience managing a competitive retail space at the Lead Supervisor level.
Ability to bend, reach, stretch, lift, carry, and move at least 25 pounds regularly and up to 50 pounds occasionally.
Ability to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Responsibilities

Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
Represent Coach values as a Brand Ambassador and increase brand awareness.
Lead implementation of company initiatives and support full business operations.
Maintain a growth mindset for business and personal development initiatives.
Build trust, maintain integrity, and support collaboration, fairness, and an inclusive culture within the store and organization.
Monitor and analyze sales data, identify trends, and recommend ways to improve store performance and customer experience.
Execute forward-planned strategies and leadership initiatives related to store goals and KPIs.
Support recruiting, interviewing, performance evaluation, and high-level training as needed.
Provide feedback and guidance to improve individual performance and hold team members accountable for individual and business goals.
Follow and enforce company policies, procedures, and store operating procedures.
Help execute innovative strategies for exceptional experiences for internal and external partners.
Promote a customer-centric culture and mentor the team on clienteling strategies to build long-term customer relationships and meet business goals.
Provide HR and conflict-resolution support to the team and district in the absence of the leadership team.
Champion company resources that support a healthy work environment for internal customers.