Lead Supervisor I

kate spade new york•Durham, NC

11d•$16 - $25

About The Position

The Lead Supervisor I provides leadership on the sales floor to achieve sales targets and deliver an exceptional customer experience. As a Coach Brand Ambassador, this position represents Coach values, increases brand awareness, leads Company initiatives, supports store operations, and maintains a focus on business and personal development. The role helps build collaborative, inclusive teams and drive store results by monitoring sales data, identifying trends, recommending improvements, executing strategies tied to store goals and KPIs, and supporting recruiting, interviewing, performance evaluation, and training. The Lead Supervisor provides feedback and guidance, holds team members accountable, and supports compliance with Company and store procedures. The position also supports customer-focused strategies and clienteling, mentors the team in building long-term customer relationships, and provides HR and conflict-resolution support to the team and district when the leadership team is absent. Physical duties include regularly lifting at least 25 pounds and occasionally lifting up to 50 pounds, as well as climbing, bending, kneeling, reaching, stretching, and maneuvering around the sales floor and stockroom.

Requirements

At least 1 year of equivalent experience managing a competitive retail space at the Lead Supervisor level.
Ability to regularly lift at least 25 pounds and occasionally lift and carry product, cartons, props, or fixtures up to 50 pounds.
Ability to climb, bend, kneel, reach, stretch, and maneuver around the sales floor and stockroom.

Responsibilities

Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
Represent Coach values as a Brand Ambassador and increase brand awareness.
Lead implementation of Company initiatives and support full business operations.
Maintain a growth mindset toward business and personal development initiatives.
Build trust, integrity, collaboration, fairness, positivity, and inclusion within the store and organization.
Monitor and analyze sales data, identify trends, and recommend ways to improve store performance and customer experience.
Execute forward-planned strategies to meet leadership initiatives, store goals, and KPIs.
Support recruiting, interviewing, performance evaluation, and high-level training as needed.
Provide feedback and guidance to improve individual performance and hold team members accountable for individual and business goals.
Follow and enforce Company policies, procedures, and store operational procedures.
Help execute strategies that create exceptional experiences for internal and external partners.
Promote a customer-centric culture and mentor the team on clienteling to build long-term customer relationships and meet business goals.
Provide HR and conflict-resolution support to the team and district when the leadership team is absent.
Champion Company resources that support a healthy work environment for internal customers.