Lead Supervisor I

kate spade new york•Sunrise, FL

1d•$17 - $28

About The Position

The Lead Supervisor I is a retail leadership role at Coach. The position maintains a strong presence on the sales floor, helps achieve sales targets, delivers an exceptional customer experience, and represents Coach’s values and brand. The Lead Supervisor supports implementation of company initiatives and store operations while maintaining a growth mindset for business and personal development. The role helps build effective teams and drive results by analyzing sales data, identifying trends, recommending ways to improve store performance, and supporting individualized team development. It contributes to recruiting, interviewing, performance evaluation, and training; provides feedback and guidance; holds team members accountable for goals; and supports compliance with company and store procedures. The Lead Supervisor also helps create a customer-centric culture, mentors team members on clienteling, supports customer relationships, and assists with innovative strategies for internal and external customer experiences. In the absence of the leadership team, the role provides HR and conflict-resolution support to the team and district and champions company resources that contribute to a healthy work environment.

Requirements

At least 1 year of equivalent experience managing a competitive retail space at the Lead Supervisor level.
Ability to bend, reach, stretch, lift, carry, and move at least 25 pounds; occasionally lift and carry products, cartons, props, or fixtures up to 50 pounds.
Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver through the sales floor and stockroom.

Responsibilities

Maintain a strong leadership presence on the sales floor to help achieve sales targets and deliver an exceptional customer experience.
Represent Coach as a Brand Ambassador, embodying its values and increasing brand awareness.
Lead implementation of company initiatives and support full operation of the business.
Promote business and personal development with a growth mindset.
Build trust, integrity, collaboration, fairness, positivity, and inclusion within the store and organization.
Monitor and analyze sales data, identify trends, recommend performance improvements, and support individualized team development.
Use business acumen and forward-planned strategies to achieve store goals and KPIs.
Support recruiting, interviewing, performance evaluation, and high-level training as needed.
Provide feedback and guidance to improve individual performance and hold team members accountable for individual and business goals.
Adhere to and enforce company policies, procedures, and store operational procedures.
Assist in executing strategies that create exceptional experiences for internal and external customers.
Promote a customer-centric culture and mentor the team on clienteling to build long-term customer relationships and meet business goals.
Provide HR and conflict-resolution support to the team and district in the absence of the leadership team.
Champion company resources that support a healthy work environment for internal customers.