Lead Stylist

David's Bridal • Burlington, MA

18d • $17 - $22

About The Position

The Lead Stylist provides professional, empathetic, and positive customer service while helping customers find dresses and related products for their events. The role is responsible for achieving sales and productivity goals using the 5-Step Selling Process, supporting store presentation and operations, and serving as a brand ambassador for David’s Bridal. The Lead Stylist reports to the Sales Manager and partners with the Store Manager. When management is unavailable, the Lead Stylist may open the store and support the sales floor as Floor Manager. Flexible availability is required. This is a developmental role intended to prepare the employee for advancement to Sales Manager.

The role includes welcoming and assisting customers in person, by phone, and through virtual chats; preparing for appointments; recommending gowns and related services; supporting alterations appointments; taking and recording measurements; handling transactions and returns according to policy; and helping maintain store standards. The Lead Stylist also supports sales-floor management, store merchandising and operations, team training and mentoring, and achievement of sales, service, and operational goals.

The position requires a high school diploma or equivalent, or 1–2 years of prior retail experience in an apparel, service, or specialty store environment. Prior experience with a computerized POS system is also required. The job involves occasional extended periods of standing, walking, and sitting; reaching, climbing stairs, stooping, kneeling, crouching, or crawling; and occasional lifting of up to 25 pounds. The employee must be able to communicate with customers and use a computer for extended periods.

Requirements

• High school diploma or equivalent, or 1–2 years of prior retail experience in an apparel, service, or specialty store environment.
• Prior experience with a computerized POS system.
• Flexible availability.
• Ability to occasionally lift up to 25 pounds.
• Ability to occasionally stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers.
• Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer for long periods.
• Personal integrity and the ability to build trust and respect by matching words with actions.
• Determination and commitment to achieve results and persist through challenging situations.
• Ability to build and maintain positive relationships within and across teams.

Responsibilities

• Welcome and assist customers through in-person, telephone, and virtual interactions, adapting communication style to their needs and resolving concerns or escalating them when appropriate.
• Use store systems to manage customer flow and provide a 5-Star Customer Experience to multiple customers at once.
• Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
• Build customer relationships by listening to needs, identifying suitable dresses, and striving to identify the right gown or dress within the first three try-ons.
• Set and follow up on future customer appointments, including appointments for the wedding party.
• Promote alterations services and personalization options, and partner with Alterations Specialists to arrange appointments and support the store’s alteration appointment conversion goal.
• Take and enter accurate measurements for dress orders to help minimize returns and exchanges.
• Support sales and service by performing floor-management tasks when directed, including opening the store when a member of management is out on benefit time.
• Maintain clean, organized, and promotional-ready store standards and report broken or damaged equipment to store management.
• Offer David’s Bridal loyalty and partner programs and promote a one-stop shopping experience for life events.
• Respond promptly to customer questions and provide product and service information while building customer satisfaction and loyalty.
• Follow accurate cash-handling procedures and complete returns and exchanges according to policy and procedure.
• Achieve daily, weekly, and monthly routines and sales productivity standards through the 5-Step Selling Process.
• Process transactions accurately and complete Cash Wrap behaviors, including asking about the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
• Maintain knowledge of procedures for special-order dresses and consistently work toward platform conversion and add-on sales goals.
• Complete timely training and build product knowledge and fashion-trend expertise; work toward Circle of Excellence membership by exceeding sales targets.
• Execute assigned processes, behaviors, contests, and programs, including promotions and sign setup, merchandising and visual changes, markdowns, and inventory counts.
• Support store sales, service, team bonus, and operational goals; monitor customer reviews and mystery shops; and help resolve service issues using the LAST model before involving a manager.
• Accurately clock in and out for scheduled shifts, breaks, and meals, and follow loss-prevention, security, and other store policies.
• Complete assigned development training, communicate product knowledge and sales expertise to fellow Stylists, celebrate team successes, and remain open to coaching and feedback.
• Support team-member training and mentoring and promote a collaborative, high-performing culture through role modeling.
• Complete all required DB Engaged training courses within the first 90 days and remain current with the curriculum.

Benefits

• Comprehensive benefits package available for full-time employees.
• Competitive pay.
• Generous Dream Maker discount after the first pay period.
• Referral incentive program.
• Dayforce Wallet early-pay access.
• Health, dental, and vision insurance.
• 401(k) program.
• Paid vacation, wellness days, and holidays, including the employee’s birthday off.
• Pet benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED