Lead Bridal Boutique Stylist

David's Bridal•Delray Beach, FL

5d•$18

About The Position

The Lead Stylist provides positive, empathetic, professional service and interaction with customers to deliver 5-Star Customer Service. The role is responsible for achieving sales and productivity goals using the 5-Step Selling Process and for supporting store presentation and operations. Lead Stylists serve as David’s Bridal brand ambassadors and report to the Sales Manager, in partnership with the Store Manager. When management is away on benefit time, the Lead Stylist may open the store and support the sales floor as Floor Manager. Flexible availability is required. This is a developmental role intended to prepare the employee for advancement to Sales Manager. The Lead Stylist builds relationships with customers, helps them find products suited to their needs, supports appointments and alterations, and contributes to store sales, service, and operational goals. The role also involves supporting and mentoring teammates, completing assigned training, and maintaining store standards and policies.

Requirements

High school diploma or equivalent, or 1–2 years of prior retail experience in an apparel, service, or specialty-store environment.
Prior experience with a computerized POS system.
Flexible availability.
Ability to occasionally stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer for long periods.
Personal integrity, including matching words with actions to build trust and respect.
Drive and determination to achieve results and continue through difficult or challenging situations.
Ability to build and maintain positive relationships within and across teams.

Responsibilities

Welcome and assist customers in person, by phone, and through virtual chats, adapting communication to their needs and resolving concerns.
Use store systems to manage customer flow and deliver 5-Star Customer Service to multiple customers while contributing to customer service metrics.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build customer relationships by asking questions, understanding expectations and needs, and helping customers identify a suitable gown or dress.
Set and follow up on future customer appointments, including appointments for wedding-party members.
Promote alterations services and personalization options, partner with Alterations Specialists, and help the store work toward its alterations appointment conversion goal.
Take and enter accurate measurements for dress orders to help minimize returns and exchanges.
Support sales and service by performing floor-management duties when directed, including opening the store when needed in a management member’s absence.
Maintain clean, organized, promotion-ready store standards and report broken or damaged equipment to management.
Offer David’s Bridal loyalty and partner programs and promote services and add-ons.
Answer customer questions promptly, provide product and service information, and build customer satisfaction and loyalty.
Follow cash-handling procedures and complete returns and exchanges according to policy.
Plan time effectively and complete daily, weekly, and monthly routines.
Use the 5-Step Selling Process to meet hourly sales productivity standards and accurately process transactions at the Cash Wrap.
Follow Cash Wrap behaviors, including discussing the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Maintain knowledge of procedures for special-order dresses and work toward stated platform-conversion and add-on goals.
Build product knowledge and fashion-trend expertise through timely training and ongoing learning.
Execute assigned processes, behaviors, contests, programs, promotions, signage, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, team bonus, and operational goals and adapt communication to influence teammates.
Monitor customer reviews and mystery shops and use the LAST model to help resolve customer service issues before involving a manager.
Accurately clock in and out for scheduled shifts, breaks, and meals, and follow loss-prevention and security policies.
Complete assigned development and DB Engaged training, including required courses within the first 90 days, and keep current with the curriculum.
Share sales expertise and product knowledge with fellow Stylists, celebrate team successes, accept coaching and feedback, and support team-member training and mentoring.
Role-model collaboration and contribute to a high-performing culture.