Full-Time Lead Store Associate (New Store)

ALDI•Scottsdale, AZ

About The Position

The Lead Store Associate is a keyholder responsible for independently opening and closing the store when store management is absent. The role guides associates, stockers, and cashiers through opening and closing duties, helps maintain store standards, and supports an excellent customer shopping experience. This is a full-time position averaging 38 hours per week, with a starting wage of $20.50 per hour. Listed wage progression is Year 2: $21.00, Year 3: $21.50, Year 4: $21.50, and Year 5: $22.50. The Lead Store Associate leads, develops, and supervises the team; communicates expectations; helps resolve employee and customer concerns; and supports store management with operational efficiency, loss prevention, action plans, and personnel development. The role also involves stocking and merchandising, processing purchases through the point-of-sale system, completing curbside pickup orders, monitoring compliance with policies and procedures, and performing general cleaning tasks.

Requirements

Must be at least 18 years old.
Ability to develop rapport, trust, and open communication that enhance team performance.
Ability to work independently and as part of a team while providing effective leadership and achieving planned results.
Ability to understand and implement Standard Operating Procedures and company policies to achieve store goals and maintain compliance.
Ability to perform leadership and administrative duties.
Ability to provide prompt and courteous customer service.
Ability to operate store equipment, including cash registers, floor scrubbers, cardboard balers, pallet jacks, handheld devices, and computers.
Ability to develop and maintain positive relationships with internal and external parties.
Ability to communicate effectively verbally and in writing.
Ability to organize, prioritize, and complete activities effectively.
Ability to establish and execute plans and goals.
Ability to maintain reliable and prompt attendance.
Ability to meet availability requirements.

Nice To Haves

High school diploma or equivalent.
Prior experience in a retail environment.
Prior management experience.

Responsibilities

Oversee appropriate resolution of employee and customer concerns, involving store management as needed.
Communicate job responsibilities and performance expectations to store personnel when store management is absent.
Assist store management with action plans to improve operating results and personnel development.
Inform store management about team developments and concerns in a timely and effective manner.
Communicate and interact effectively with ALDI employees at all levels, customers, third-party vendors, and business partners.
Lead, develop, and supervise the team to support sales, team engagement, customer satisfaction, and consistent high performance.
Model the company’s core values and support its overarching strategy.
Foster a positive, collaborative working environment and promote teamwork.
Stock shelves and displays neatly in accordance with merchandising planograms.
Use the point-of-sale system to scan and process purchases accurately, and report scanning concerns or errors to store management.
Complete curbside pickup orders by retrieving and verifying items and delivering orders to customers’ vehicles in a timely manner.
Perform opening and closing duties when store management is absent.
Delegate and oversee tasks assigned to store associates, cashiers, and stockers when store management is absent.
Assist store management in achieving operational efficiency and total loss goals.
Follow cash policies and procedures.
Resolve concerns raised by store personnel and customers, or refer them to the store manager as necessary.
Model, communicate, and monitor compliance with established policies and procedures.
Ensure personnel follow expense guidelines, inventory procedures, product handling practices, and cash handling policies to minimize loss.
Ensure store personnel maintain zone and merchandising standards.
Ensure personnel comply with company guidelines, policies, and procedures and demonstrate appropriate interactions with coworkers.
Support a safe working environment by identifying and rectifying unsafe conditions, including ergonomic and equipment concerns.
Perform general cleaning tasks to company standards.