Full-Time Lead Store Associate (New Store)

ALDI•Phoenix, AZ

About The Position

The Lead Store Associate is a keyholder responsible for independently opening and closing the store when store management is absent. The role guides associates, stockers, and cashiers through opening and closing duties, helps maintain store standards, and supports an excellent customer shopping experience. This full-time position averages 38 hours per week, with a starting wage of $20.50 per hour. Listed wage increases are Year 2: $21.00, Year 3: $21.50, Year 4: $21.50, and Year 5: $22.50. The Lead Store Associate leads, develops, and supervises the team; supports store operations and personnel development; addresses employee and customer concerns; and ensures compliance with company standards, policies, and procedures. The role also stocks merchandise, processes purchases, completes curbside pickup orders, performs cleaning, and helps promote a safe working environment.

Requirements

Must be at least 18 years old.
Ability to develop rapport, trust, and open communication that improves team performance.
Ability to work independently and as part of a team while providing effective leadership and achieving planned results.
Ability to understand and implement standard operating procedures and company policies to achieve store goals and maintain compliance.
Ability to perform leadership and administrative duties.
Ability to provide prompt and courteous customer service.
Ability to operate store equipment, including cash registers, floor scrubbers, cardboard balers, pallet jacks, handheld devices, and computers.
Ability to develop and maintain positive relationships with internal and external parties.
Ability to communicate effectively both verbally and in writing.
Ability to organize, prioritize, and complete activities efficiently.
Ability to establish and successfully execute plans and goals.
Ability to maintain reliable and prompt attendance.
Ability to meet availability requirements.

Nice To Haves

High school diploma or equivalent.
Prior experience in a retail environment.
Prior management experience.

Responsibilities

Oversee appropriate resolution of employee and customer concerns, coordinating with store management as needed.
Communicate job responsibilities and performance expectations to store personnel when store management is absent.
Assist store management with action plans to improve operating results and personnel development.
Inform store management of team developments and concerns in a timely and effective manner.
Communicate and cooperate effectively with ALDI employees at all levels, customers, third-party vendors, and business partners.
Lead, develop, and supervise the team to support sales, team engagement, customer satisfaction, and consistent high performance.
Model the organization’s core values and support its company strategy.
Foster a positive, collaborative working environment and teamwork.
Stock shelves and displays neatly according to merchandising planograms.
Use the point-of-sale system to scan and process purchases accurately, and inform store management of scanning concerns or errors.
Complete curbside pickup orders by retrieving items, verifying order contents, and delivering orders to customers’ vehicles from the staging area in a timely manner.
Perform opening and closing duties when store management is absent.
Delegate and oversee tasks assigned to store associates, cashiers, and stockers when store management is absent.
Assist store management in achieving operational efficiency and total loss goals.
Follow cash policies and procedures.
Resolve concerns from store personnel and customers, or refer them to the store manager as needed.
Model, communicate, and monitor compliance with established policies and procedures.
Ensure personnel follow expense guidelines, inventory procedures, product handling practices, and cash handling policies to minimize loss.
Ensure store personnel maintain zone and merchandising standards.
Ensure personnel comply with company guidelines, policies, and procedures and demonstrate appropriate interactions with coworkers.
Support a safe working environment by identifying and rectifying unsafe conditions, including ergonomic and equipment concerns, to help prevent injuries and accidents.
Perform general cleaning tasks to company standards.