Full-Time Lead Store Associate (New Store)

ALDI•New Orleans, LA

11d

About The Position

The Lead Store Associate is a keyholder responsible for independently opening and closing the store when store management is absent. The role guides associates, stockers, and cashiers through opening and closing duties, helps maintain store standards, and supports an excellent customer shopping experience. This full-time position averages 38 hours per week. Starting wage is $19.50 per hour, with listed wage increases of $20.00 in Year 2, $20.50 in Year 3, $20.50 in Year 4, and $21.50 in Year 5. The Lead Store Associate leads and develops the team, supports store management in operational and personnel goals, resolves or escalates concerns, and monitors compliance with company policies and procedures. The position also includes stocking shelves, operating point-of-sale equipment, completing curbside pickup orders, maintaining merchandising and zone standards, supporting safe working conditions, and performing general cleaning.

Requirements

At least 18 years of age.
Ability to develop rapport, trust, and open communication to enhance team performance.
Ability to work independently and as part of a team while effectively leading store personnel toward planned results.
Ability to understand and implement standard operating procedures and company policies to achieve store goals and maintain compliance.
Ability to perform leadership and administrative duties.
Ability to provide prompt and courteous customer service.
Ability to operate store equipment, including cash registers, floor scrubbers, cardboard balers, pallet jacks, handheld devices, and computers.
Ability to develop and maintain positive relationships with internal and external parties.
Effective verbal and written communication skills.
Ability to organize, prioritize, and complete activities effectively.
Ability to establish and execute plans and goals.
Ability to maintain reliable and prompt attendance.
Ability to meet availability requirements.
Able to push, pull, sit, stand, reach, grasp, twist, bend, and move between areas.
Able to lift, carry, and place products weighing up to 45 pounds on shelves at various heights, including overhead.
Able to work with products in varying temperatures, including freezer and cooler environments.
Able to use glass and multipurpose cleaning products.

Nice To Haves

High school diploma or equivalent preferred.
Prior retail experience preferred.
Prior management experience preferred.

Responsibilities

Oversee appropriate resolution of employee and customer concerns, coordinating with store management as needed.
Communicate job responsibilities and performance expectations to store personnel when store management is absent.
Assist store management with action plans to improve operating results and personnel development.
Inform store management about team developments and concerns in a timely and effective manner.
Communicate and interact effectively with ALDI employees, customers, third-party vendors, and business partners.
Lead, develop, and supervise the team to support sales, team engagement, customer satisfaction, and high performance.
Model company strategy and core values, and foster a positive, collaborative, team-oriented work environment.
Stock shelves and displays neatly according to merchandising planograms.
Use the point-of-sale system to scan and process purchases accurately, and report scanning concerns or errors to store management.
Complete curbside pickup orders by retrieving and verifying items and delivering orders to customers’ vehicles in a timely manner.
Perform opening and closing duties in the absence of store management.
Delegate and oversee tasks assigned to store associates, cashiers, and stockers when store management is absent.
Assist store management in achieving operational efficiency and total loss goals.
Follow cash policies and procedures.
Resolve or refer employee and customer concerns to the store manager as appropriate.
Model, communicate, and monitor compliance with established policies and procedures.
Ensure personnel follow expense guidelines, inventory procedures, product-handling requirements, and cash-handling policies to minimize loss.
Ensure personnel maintain zone and merchandising standards and comply with company guidelines, policies, and procedures.
Support a safe working environment by identifying and rectifying unsafe conditions, including ergonomic and equipment concerns.
Perform general cleaning tasks to company standards.