Lead Service Tech

RichSmith Management•Hammond, LA

9d•Onsite

About The Position

RichSmith Management is seeking a skilled, dependable Lead Service Technician to oversee day-to-day maintenance operations at The Terrace, Ridge Estates, and The Villas of Hammond in Hammond, Louisiana. The role provides leadership and technical guidance to Service Technicians, Groundskeepers, and other maintenance employees, and helps protect and maintain the physical condition of the communities. This is a full-time, non-exempt, safety-sensitive position. The Lead Service Technician performs and oversees routine and major maintenance and repairs across apartments, buildings, common areas, grounds, irrigation systems, and swimming pool equipment. The position also supports apartment make-readies, vendor coordination, preventative maintenance, inventory and budget controls, workplace safety, and resident satisfaction. Participation in a 24-hour emergency maintenance on-call rotation is required.

Requirements

Strong hands-on technical maintenance skills and the ability to lead and support other maintenance employees.
Strong HVAC troubleshooting and repair skills.
Working knowledge of electrical, refrigeration, plumbing, carpentry, appliance repair, and irrigation systems.
Ability to read and interpret operating instructions and maintenance documentation.
Ability to prepare routine reports and correspondence.
Strong organizational, troubleshooting, and problem-solving skills.
Ability to prioritize maintenance needs across multiple apartment communities.
Professional communication and customer service skills.
Availability to work in an on-call capacity for emergency maintenance.
Ability to lift 50–100 pounds occasionally, 25–50 pounds frequently, and 10–20 pounds regularly.
Ability to walk apartment communities, climb multiple flights of stairs, bend, stoop, kneel, work in confined areas, and reach overhead for extended periods while completing repairs.

Nice To Haves

Previous multifamily or apartment maintenance experience.
Previous lead or supervisory maintenance experience.
HVAC and EPA certification.
Pool operation and maintenance experience.

Responsibilities

Oversee day-to-day maintenance operations across the assigned Hammond communities.
Provide supervision and technical guidance to Service Technicians, Groundskeepers, and other maintenance personnel.
Perform major and routine maintenance and repairs for apartments, buildings, common areas, breezeways, irrigation systems, grounds, and swimming pool equipment.
Ensure service requests are completed within one business day except in extraordinary circumstances, and follow up to ensure resident satisfaction.
Complete and oversee apartment make-readies, including debris removal, repairs, replacements, painting, lock and key rotation, and inspections.
Troubleshoot and repair HVAC, electrical, plumbing, refrigeration, appliances, carpentry, and irrigation systems.
Assist with scheduling vendors and contractors and monitor work performed by outside contractors.
Maintain inventory controls and secure competitive pricing for maintenance parts and labor.
Ensure maintenance shops are clean, organized, properly stocked, and maintained in accordance with OSHA guidelines.
Monitor maintenance expenses and work within established operating budgets.
Identify unsafe conditions throughout the communities and recommend appropriate corrective action.
Complete required preventative maintenance, including HVAC and scheduled monthly, quarterly, and annual maintenance.
Perform interior and exterior painting and property upkeep as needed.
Follow Fair Housing requirements and company policies.
Participate in the 24-hour emergency maintenance on-call rotation.
Perform additional duties as assigned.