Lead Service Tech

WillScot • Normal, IL

7d

About The Position

The Lead Service Tech is responsible for safety, quality work associated with the Get Ready process flow—including determining the materials, labor, tools, equipment, and PPE needed—and refurbishment activities for WillScot products. The role is expected to comply with WillScot policies and applicable laws and regulations, and to conduct branch operations safely, cost-effectively, and to a high standard of quality. The Lead Service Tech promotes safety throughout the workday.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience.
• Ability to delegate tasks to keep production on track.
• Good communication skills.
• Ability to conduct safety walks and coach employees on proper safety protocols.
• Ability to work independently in a fast-paced environment.
• Some computer knowledge.
• Communication skills for interacting with customers, salespeople, contractors, shop personnel, and WillScot employees at various branch locations.
• Carpentry knowledge and experience.

Nice To Haves

• Electrical experience.
• Plumbing experience.
• HVAC experience.
• Welding experience.

Responsibilities

• Follow WillScot safety, transportation, and environmental policies.
• Promote health and safety by helping create a safer workplace, attend safety meetings, and maintain a clean, organized work area.
• Prepare trailers for scheduled delivery dates, meeting first-time quality standards and established accuracy parameters of +/- 10%.
• Perform repairs and modifications to modular buildings, including framing and finish carpentry, electrical, flooring, plumbing, painting, running gear, and other repair work.
• Maintain appropriate inventory levels of equipment, tools, and materials needed for daily service tasks.
• Perform yard service tasks requested by branch leadership, including check-in/check-out (off/on rent) inspections of off-rented buildings to identify repair scope and damage for customer invoicing.
• Create floor plan drawings as needed and relocate fleet units within the branch lot.
• Delegate daily tasks to team members as needed.
• Update production boards with status and assist with work-order questions.
• Partner with Production Supervisors to escalate issues for quick resolution.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Disability insurance.
• Life insurance.
• Paid time off, including Company holidays.
• Tuition reimbursement.
• Retirement savings plan with company match.
• Some positions offer variable pay opportunities, such as commission, bonus, performance rewards, or other incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED