Lead Service Tech

WillScot•Lakeville, MA

About The Position

The Lead Service Tech is responsible for safety, quality work associated with the Get Ready process—including identifying required materials, labor, tools, equipment, and PPE—and refurbishment activities for WillScot products. The role requires compliance with WillScot policies and applicable laws and regulations. Success depends on conducting branch operations safely, cost-effectively, and to a high standard of quality, while promoting safety throughout the day. The Lead Service Tech ensures trailers are prepared for scheduled delivery, performs repairs and modifications to modular buildings, maintains tools and materials, and supports yard operations. The position also includes coordinating team tasks, tracking production status, and working with Production Supervisors to resolve issues.

Requirements

High school diploma or equivalent.
At least 1 year of experience.
Ability to delegate tasks to keep production on track.
Good communication skills, including the ability to communicate with customers, salespeople, contractors, shop personnel, and WillScot employees at different branch locations.
Ability to conduct safety walks and coach employees on proper safety protocols.
Ability to work independently in a fast-paced environment.
Some computer knowledge.
Carpentry knowledge and experience.

Nice To Haves

Electrical experience.
Plumbing experience.
HVAC experience.
Welding experience.

Responsibilities

Follow WillScot safety, transportation, and environmental policies.
Promote health and safety by helping create a safer workplace, attending safety meetings, conducting safety walks, and coaching employees on safety protocols.
Maintain a clean and organized work area.
Ensure trailers are ready for scheduled delivery dates with high first-time quality and within established accuracy parameters of +/- 10%.
Perform repairs and modifications, including framing and finish carpentry, electrical, flooring, plumbing, painting, running gear, and other modular building repairs.
Maintain appropriate inventory of equipment, tools, and materials needed for daily service tasks.
Perform yard service tasks as requested by branch leadership, including check-in/check-out (off/on rent) inspections of off-rented buildings to determine repair scope and customer-invoice damages.
Create floor-plan drawings as needed and relocate fleet units within the branch lot.
Delegate daily tasks to team members as needed to keep production on track.
Update production boards with status and assist with work-order questions.
Partner with Production Supervisors to escalate issues for timely resolution.
Comply with WillScot policies and applicable laws and regulations.

Benefits

Medical insurance.
Dental insurance.
Vision insurance.
Disability insurance.
Life insurance.
Paid time off, including company holidays.
Tuition reimbursement.
Retirement savings plan with company match.
Other benefits; details are available through the company's benefits information.
Some positions may offer variable pay opportunities, including commission, bonuses, performance rewards, or other incentive programs.