Lead Service Coordinator
About The Position
The Lead Service Coordinator is a senior-level position in the Service Coordination department at the Center for Human Services (CHS). The role supports Service Coordinators and helps individuals with intellectual and developmental disabilities and their families identify services and supports that meet personal needs and goals, promoting independence and inclusion. The Lead Service Coordinator advocates for individuals and monitors and evaluates the services they receive, while also performing administrative, mentoring, and quality-assurance work. The position manages a caseload, develops relationships with individuals and their teams, identifies needs, and creates action plans. It connects people with community resources and coordinates services and programs. The role also monitors service quality, maintains timely documentation and required billable hours, mentors Service Coordinators, completes administrative reviews, and supports audits and quality-improvement efforts. The position is full-time, Monday through Friday, 8 a.m. to 5 p.m., and is listed as hybrid/remote in St. Louis and St. Louis County. Applicants must live in the service area.
Requirements
- A bachelor's degree from an accredited college or university or a Registered Nurse license.
- At least four years of professional experience working with individuals with intellectual and/or developmental disabilities in a community-based setting.
- At least two of the four required years must be employment in the CHS Service Coordination department as a Service Coordinator; previous TCM or DMH-DD case management experience also counts as professional experience.
- Reliable transportation and an acceptable driving record.
- Use a personal vehicle for work-related transportation to meet individuals on caseloads face-to-face at their homes.
- Valid driver's license.
- Proof of personal, valid vehicle insurance.
Nice To Haves
- A Class E Missouri driver's license if residing in Missouri; preferred but not required.
Responsibilities
- Manage a caseload of individuals with varying ages, disabilities, and case complexity, building trusting relationships through regular contact and planning with individuals and their teams.
- Identify support needs and develop action plans to help individuals meet their needs and goals.
- Develop community relationships and support systems, research and connect individuals and families with appropriate resources, and make referrals with follow-up support.
- Prepare Utilization Review requests and service authorizations and coordinate federal, state, county, and community programs.
- Monitor and assess the quality, timeliness, and effectiveness of services through ongoing phone, email, and in-person contact, including monthly, quarterly, and annual meetings.
- Follow required reporting procedures, including mandated reporting protocols when abuse or neglect is suspected.
- Document all activities within three business days of TCM activity and maintain at least 85 TCM billable hours per month.
- Complete assigned training and continuing education and attend conferences and seminars; as directed, plan, facilitate, and coordinate quarterly all-staff meetings.
- Mentor and assist with training Service Coordinators on case management practices, administrative rules and regulations, community resources, vendors, and programs.
- Review Requests for Expenditures, approve Level of Care, and send assessments to the designated recipient.
- Assist with internal and external audits; attend at least one visit or meeting with each Service Coordinator quarterly; audit one file per Service Coordinator per quarter; and generate and analyze quality-assurance data and recommendations.
- Communicate quality trends or concerns to the Service Coordination Leadership team and carry out special assignments as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
