Lead Service Coordinator

CENTER FOR HUMAN SERVICES INC•Liberty, MO

8d•$27 - $0•Hybrid

About The Position

The Lead Service Coordinator is a senior-level position in the Service Coordination department at the Center for Human Services. The role supports Service Coordinators and helps people with intellectual and developmental disabilities and their families identify services and supports that meet personal needs and goals, promoting independence and inclusion in everyday life. The Lead Service Coordinator advocates for individuals and monitors and evaluates the services they receive, while also carrying out administrative, mentoring, and quality assurance duties. This position manages a caseload and develops trusting relationships with individuals and their teams through regular contact and planning. It connects individuals and families with community resources and coordinating agencies, and monitors the quality, timeliness, and effectiveness of supports. The role also mentors Service Coordinators, supports audits, reviews quality data, and communicates trends and concerns to the Service Coordination leadership team. The role is full-time, Monday through Friday, 8 a.m. to 5 p.m., and is described as hybrid/remote. The applicant must live in the service area. Work-related travel is up to 25%, using the employee’s own vehicle to attend in-person meetings in individuals’ homes and other settings. The listed pay is $26.75 per hour; compensation above the base rate may be offered based on relevant experience.

Requirements

Bachelor’s degree from an accredited college or university, or a Registered Nurse license.
At least four years of professional experience working with individuals with intellectual and/or developmental disabilities in a community-based setting.
At least two of the required four years must be with the CHS Service Coordination department as a Service Coordinator; previous TCM or DMH-DD case management experience also counts as professional experience.
Reliable transportation and an acceptable driving record.
Use a personal vehicle for work-related transportation and travel to individuals’ homes for face-to-face meetings.
Valid driver’s license.
Proof of personal, valid vehicle insurance.
Live in the service area.
Ability to work independently, solve problems, gain commitment, and adapt to change.
Proficiency in Microsoft Office 365 or related software.
Respect for the rights of all individuals and strong follow-up skills by phone, email, and other means.
Strong leadership, organizational, written communication, and verbal communication skills, with attention to detail.
Skills in accurate listening, handling stress, leading others, meeting standards, proactive thinking, problem solving, respecting policies, and results-oriented thinking.

Nice To Haves

A Class E Missouri driver’s license if residing in Missouri; preferred but not required.

Responsibilities

Manage a caseload of varying ages, disabilities, and case complexity, establishing trusting relationships through regular contact and planning with individuals and their teams.
Identify individuals’ needs and develop action plans to help them meet those needs.
Develop community relationships and support systems, and link individuals and families with community resources and collaborating agencies.
Research or develop resources, make referrals with follow-up support, prepare Utilization Review requests and service authorizations, and coordinate federal, state, county, and community programs.
Monitor and assess the quality, timeliness, and effectiveness of services through ongoing phone, email, and in-person contact, including monthly, quarterly, and annual meetings.
Follow reporting processes when monitoring identifies concerns, including mandated reporting protocols for suspected abuse or neglect.
Document activities within three business days of TCM activity and maintain at least 85 TCM billable hours per month.
Complete assigned training, continue professional education, and attend conferences and seminars; may plan, facilitate, and coordinate quarterly all-staff meetings under the direction of the SC Leadership team.
Mentor and train Service Coordinators on case management practices, administrative rules and regulations, community resources, vendors, and programs.
Review Requests for Expenditures, approve Level of Care, and send assessments to the designated recipient.
Assist with internal and external audits; attend at least one visit or meeting with each Service Coordinator quarterly and audit one file per Service Coordinator per quarter.
Generate and analyze quality assurance data and develop recommendations and solutions.
Communicate quality trends or concerns to the SC Leadership team and carry out special assignments or duties.