VASH Lead Service Coordinator II

Step Up•Los Angeles, CA

46d•Onsite

About The Position

The VASH Lead Service Coordinator II is a full-time, exempt position responsible for leadership, administration, and oversight of services for Veterans. This role involves establishing collaborative relationships with service providers, advocating for Veterans, and providing clinical and management support to staff. The position also includes direct service responsibilities such as outreach, assessment, and coordination of client care, as well as overseeing documentation and data collection processes. The Lead Service Coordinator II will manage a smaller client caseload and ensure program operations and census are up-to-date and compliant with contracts.

Requirements

Master of Social Work, Marriage Family Therapist, Psychologist, licensed or California BBS registered and licensed eligible, and two (2) years of clinical and case management experience is required.
Have an interest working with veterans who have experienced homelessness and mental health issues.
Candidate must have own transportation and current driver’s license and insurance.
Position requires daily walking and occasional driving and transporting of clients.
Able to learn a program specific electronic medical health record and articulate clinical work appropriately and in a timely manner.
Must complete government, VA back ground check, finger print and clearance.
Knowledge of or experience with DSM diagnoses, assessment of level of functioning, EBP’s such as Motivational interviewing, Critical Time Intervention, DBT, Harm Reduction, Cognitive Behavioral Therapies, Trauma Informed Care, Housing First, PTSD, etc.
Ability to work collaboratively with others and on a team.
Takes initiative and has a solution focused practice.
Uses good time management skills and resources to balance case load direct service and paperwork.
Regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear.
Frequently required to walk, balance, stoop, kneel, and/or crouch.
Must occasionally lift and/or move up to 15 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Keyboard data entry required.

Nice To Haves

Experience with bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty.
Experience encountering instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma.
Experience with deescalating crisis situations.

Responsibilities

Establish collaborative relationships with services providers inside and outside of the VA to ensure Veteran’s continuity of care with wrap-around services.
Advocate on behalf of the Veteran to assist in the delivery of needed services.
Attend daily/weekly meetings, supervision and case conferences as assigned.
Practice independent judgement and utilize discretion in appropriately managing job duties, maintaining time/organization and providing best care practices to members.
Assist with onboarding new VASH staff, including training and coaching, as well as attend job fairs and assist with recruiting staff.
Assist with weekly staff meetings; attend VASH meetings in the community, Provider and other meetings, supervision, trainings, as requested.
Provide clinical and management support to staff members; organize and coordinate care of client’s census; ensure coverage is in place for program’s operation.
Work cooperatively with other Service Coordinators, including sharing responsibility for 24 hour on-call coverage and crisis intervention support.
Outreach to and assess potential new and intake new clients; make recommendations to the treatment team for appropriate treatment or enrollment.
Coordinate with team members to assure client has access to local resources, including psychiatric and medical care/appointments, housing, benefits establishment, community rehabilitation and socialization activities, drug/alcohol services, providing transportation and accompanying the client using personal or public transportation when necessary.
Provide both ongoing support and crisis intervention.
Manage a smaller client caseload and assume all job duties as specified for a Service Coordinator II position.
Assist client, identify needs, set goals, establish concrete objectives and develop a treatment plan.
Oversee peer review process to ensure that charts are up to date and are in compliance with the VASH TBV and PBV contracts.
Authorize or co-sign documentation for assigned staff.
Provide support to individual staff members as needed regarding clinical documentation, assessments, and VA policies and procedures in compliance with VA requirements.
Ensure that the program census for TBV or PBV is up to date, detailing documentation that has been done/needs to be updated, and enter LOC tracking information.
Maintain clear and timely charts in the CPRS system of contact with the Veteran and other providers and ensuring HOMES is up to date for census in program.