Lead Service Advisor- Luxury Acura
About The Position
Lead the Drive. Inspire the Team. Grow Into Leadership. Ready for More Than Just Another Service Advisor Role? At Hanania Automotive Group, we're looking for a high-performing Lead Service Advisor who's ready to take the next step in their career. This position is ideal for an experienced Service Advisor who has a passion for leadership, enjoys mentoring others, and is looking for a clear path toward becoming an Assistant Service Manager or Service Manager. If you're motivated by developing people, driving performance, and delivering an exceptional customer experience, this is your opportunity to join a company that believes in promoting from within.
Requirements
- Previous experience as a high-performing Automotive Service Advisor.
- Leadership experience or a strong desire to grow into a management role.
- Proven ability to build customer relationships and consistently achieve high CSI scores.
- Excellent communication, coaching, and problem-solving skills.
- Strong organizational skills and the ability to manage multiple priorities.
- A positive, self-motivated, and team-oriented attitude.
- Passion for developing others and contributing to a winning culture.
- Valid driver's license with an acceptable driving record.
- Must successfully pass a pre-employment background check and hair follicle drug screening.
Nice To Haves
- Experience with dealership management systems and service technology is preferred.
Responsibilities
- Deliver an exceptional customer experience from vehicle check-in through delivery.
- Lead by example while mentoring and supporting fellow Service Advisors.
- Assist the Service Manager with daily operations, workflow management, and customer satisfaction initiatives.
- Help train, coach, and develop new and existing Service Advisors.
- Monitor repair order quality, customer communication, and advisor performance.
- Support department goals related to CSI, labor sales, maintenance recommendations, and profitability.
- Resolve customer concerns professionally while maintaining a positive ownership experience.
- Foster a culture of teamwork, accountability, and continuous improvement while representing The Hanania Way.
Benefits
- Competitive compensation with performance-based earning potential
- Medical, Dental & Vision Insurance
- Voluntary Benefits
- Company-Paid Life Insurance
- 401(k) with Company Match
- Paid Time Off (PTO) & Paid Leave Time (PLT)
- Leadership development and manufacturer training
- Career advancement opportunities throughout Hanania Automotive Group
- Employee discounts on vehicle purchases, parts, and service
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
