Lead Server

Highgate Hotels • Mt. Crested Butte, CO

3d

About The Position

The Lead Server serves as a lead member of the Food & Beverage team, providing exceptional guest service while supporting the outlet’s day-to-day operation. The role primarily works as a bartender and server, setting a standard for service, teamwork, and guest engagement. The Lead Server also assists with opening and closing responsibilities, maintains an organized and efficient work environment, and supports the team and leadership during service.

Requirements

• Previous bartending and/or serving experience.
• Strong knowledge of food, beverage, and alcohol service.
• Excellent guest service and communication skills.
• Ability to lead by example and work effectively as part of a team.
• Ability to remain organized and professional in a fast-paced environment.
• Strong attention to detail and ability to multitask.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Must meet all applicable requirements for responsible alcohol service.
• Ability to stand for extended periods and lift up to 30 pounds as needed.

Nice To Haves

• Previous lead or supervisory experience.
• Hotel or resort Food & Beverage experience.

Responsibilities

• Provide attentive, professional service to guests as a bartender and server.
• Serve as a lead presence on the floor and support the Food & Beverage team throughout service.
• Prepare and serve alcoholic and non-alcoholic beverages according to recipes and service standards.
• Assist with opening and closing duties, including setup, breakdown, stocking, and securing the outlet.
• Support smooth shift transitions and communicate important information to incoming team members.
• Help maintain cleanliness, organization, and sanitation of all Food & Beverage areas.
• Assist with monitoring and replenishing bar and service supplies as needed.
• Support team members during high-volume periods to ensure timely and consistent service.
• Help ensure service standards, policies, and procedures are followed throughout the shift.
• Address basic guest concerns and escalate issues to Food & Beverage leadership when appropriate.
• Assist with training and providing guidance to new or less experienced team members.
• Accurately process guest checks, payments, and cash transactions in accordance with hotel procedures.
• Follow responsible alcohol service, food safety, health, and sanitation requirements.
• Perform additional Food & Beverage duties as assigned based on operational needs.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed