Lead Server

Dial Silvercrest Corp • Coralville, IA

4d

About The Position

The Lead Server provides excellent dining service to residents and helps train and mentor other team members. The role performs all Dining Room Server duties consistently and to a high standard of quality. The Lead Server also supports resident satisfaction, team coordination, food safety, and the smooth operation of dining services.

Requirements

• At least 1 year of food service experience.
• Must be 16 years or older.
• Ability to read, write, and comprehend English.
• Ability to multitask and manage time effectively.
• Demonstrated leadership skills or mentoring experience.
• Ability to follow state food-handling and kitchen regulations.
• Ability to promote teamwork in providing services to residents.
• Patience and a customer-focused attitude.
• Ability to operate basic kitchen appliances.
• Ability to stand, walk, and move about for 3–3.75 hours per shift without needing to sit down.

Nice To Haves

• Willingness to learn and help others.
• Enjoyment in working with older adults.
• Experience in a senior living or hospitality setting.

Responsibilities

• Serve residents meals, take orders, and assist residents throughout the dining experience.
• Lead pre-shift meetings to discuss relevant information for the day's shift.
• Serve as the point of contact for resident dining concerns, resolve minor service issues, and handle complex orders.
• Train and mentor new team members according to the training plan and support successful onboarding.
• Support dining staff with special meal requirements or events.
• Model appropriate communication, appearance, and professionalism.
• Ensure compliance with food safety and sanitation procedures.
• Provide customer service to promote a high level of resident satisfaction.
• Record cooler, freezer, and dish machine temperatures in the TELS website.
• Maintain confidentiality of verbal and written information regarding residents, community operations, and personnel.
• Report on-the-job injuries to the supervisor before the end of the shift on the day they occur.
• Perform other duties as assigned.

Benefits

• Birthday and anniversary paid time off.
• Tuition assistance.
• Double pay on holidays.
• Paid time off accrual beginning on day one.
• Referral bonus.
• Free meal during shift, advertised as up to $260 in savings.
• Loyalty incentive.
• Employee recognition program.
• Discounts through Verizon and AT&T.
• Pay advance program.
• Medical and prescription drug insurance, including dental and vision.
• Basic term life and AD&D insurance.
• 401(k).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed