Lead Server

Harmony Senior Services•Hockessin, DE

About The Position

The Lead Server courteously serves meals to residents and guests and handles clean-up and resetting of the dining room after service. The role supervises servers’ daily assignments, supports their training, and ensures staffing coverage meets business needs. The Lead Server also helps oversee the dining experience, food orders, menus, and special events while attending to residents’ needs and resolving complaints. The position requires maintaining a clean work area, following food storage and labeling practices, and understanding dining room and kitchen procedures. The Lead Server assists residents with menu orders and take-out, provides beverage and tray service, and performs other assigned duties. The role requires a clean designated uniform, good personal hygiene, and adherence to confidentiality policies. The employer describes a diverse and inclusive workplace and identifies itself as an Equal Opportunity Employer.

Requirements

High school diploma or GED.
Secure and maintain Serv-Safe certification.
Wear a clean designated uniform during working hours and maintain good personal hygiene.
Ability to read and follow simple instructions.
Ability to perform simple, repetitive tasks.
Ability to learn quickly and apply learned principles.
Ability to communicate effectively and work under close supervision.
Ability to bend, reach, grasp, push, and pull objects.
Ability to stand and walk for sustained periods of up to three hours at a time.
Ability to lift 50 pounds regularly and carry heavy objects for 20 feet.
Organized and willing to work well with other associates.
Willingness to work a flexible schedule that includes evenings, weekends, and holidays.

Responsibilities

Maintain a working knowledge of dining room and kitchen responsibilities and procedures, including basic kitchen equipment operation.
Keep the kitchen, serving area, and dining room clean; sweep, mop, and vacuum as needed.
Set tables appropriately for each meal and clean and reset the dining room after service.
Maintain server schedules, account for call-outs, ensure coverage for assigned shifts, and maintain daily server assignments.
Assist with interviewing and hiring applicants for Lead Server positions.
Train new and current servers.
Maintain daily food orders and post new menus daily or weekly.
Oversee seating, meal timing, and the dining experience.
Oversee setup and processes for special events.
Assist residents with menu orders and completion of take-out orders.
Provide beverage service, including water, iced tea, juices, milk, and coffee or tea.
Refill salt, pepper, and sugar bowls before and after each meal.
Report broken equipment or tableware to a supervisor.
Apply sit-down service and proper serving techniques; perform basic food preparation such as salads and desserts.
Follow proper food storage and labeling techniques.
Attend required in-services and staff meetings.
Attend to residents’ special needs, including mobility deficits and memory impairment.
Assist with tray service.
Follow confidentiality policies for resident and associate information.
Interact politely and considerately with residents, guests, coworkers, and supervisors.
Resolve complaints.
Complete other assigned duties.