Lead Scheduling Coordinator

CareAparent•Woodbury, MN

9d•$25 - $30•Onsite

About The Position

CareAparent is a full-service home health care company providing seniors with in-home care so they can remain in their homes as comfortably and as long as possible. The company emphasizes hospitality, trust, consistency, and supporting both clients and employees. The full-time Lead Scheduling Coordinator schedules home health aides who provide in-home care to seniors. The role is responsible for master scheduling on the open shifts calendar, overseeing schedule changes from clients and aides, responding to aide time-off requests, and maintaining weekly hourly goals set by the manager. This is an in-office role at CareAparent’s Woodbury, Minnesota location, during standard business hours Monday through Friday, with some weekend, after-hours, and holiday on-call duties as needed. The wage range is $25–$30 per hour.

Requirements

At least two years of customer service experience.
At least one year of relevant experience in a high-volume, fast-paced environment.
Communication skills, both in person and by phone.
Strong organizational skills.
Ability to multitask.
Ability to navigate and use technology.
Must pass a background check before employment.

Nice To Haves

Bachelor’s degree.
At least one year of healthcare experience.
Management experience.

Responsibilities

Schedule all shifts using CareAparent software.
Maintain and update client schedules using authorization and assessment information, emphasizing high-quality matches.
Answer and respond appropriately to phone calls related to client care, scheduling, and shifts, serving as the daily point of contact.
Adjust schedules as needed based on daily calendar activity.
Communicate daily schedule changes to clients, caregivers, and/or clinicians.
Identify and capture opportunities to increase service-hour utilization when doing so can enhance or increase quality of care.
Report weekly scheduling, employee performance, and shift completion data.
Communicate and reinforce CareAparent policies and procedures.
Follow company policies and standards for resolving consumer concerns.
Oversee scheduling changes from clients and home health aides, respond to aide time-off requests, and maintain weekly hourly goals set by the manager.
Perform on-call duties on some weekends, after hours, and holidays as needed.