Lead Scheduling Coordinator

Brookdale Senior Living Inc.•Austin, TX

About The Position

The Lead Scheduling Coordinator is responsible for scheduling and/or billing associates and services and serves as a lead and resource to other schedulers. The role coordinates services for residents, supports adequate day-to-day staffing coverage, and helps ensure community and corporate policies are communicated and followed. It may provide Personalized Living services within professional and state guidelines, coordinate alternative resources for associates and families, and assist with recruiting, hiring, orientation, and training. The position also supports program marketing, incident reporting, administrative reporting, and accurate billing information. Duties may include other tasks assigned by a supervisor. The position requires a high school diploma or GED and 1–2 years of related experience. Experience working with older adults or in a related healthcare setting, and supervisory experience, are preferred. The role involves interaction with coworkers, residents, and vendors; occasional travel; on-call work as needed; and possible occasional weekend, evening, or night work to ensure shift coverage. Physical demands include standing, walking, sitting, handling objects, reaching, stooping, kneeling, crouching, crawling, communicating, and lifting up to 25 pounds. Possible exposures include communicable diseases, latex, blood-borne pathogens, drugs, chemicals, and infectious or biological hazards.

Requirements

High school diploma or General Education Degree (GED).
A minimum of 1–2 years of related experience.
Ability to perform the physical demands of the position, including lifting up to 25 pounds.
Ability to work on-call as needed.

Nice To Haves

One year of experience working with older adults or in a related healthcare setting.
One year of supervisory experience.

Responsibilities

Serve as a point of contact and resource to other schedulers.
Coordinate and schedule services for residents.
Ensure community and corporate policies are disseminated and followed by associates.
Provide Personalized Living services as needed and within professional and state guidelines.
Coordinate alternative resources for associates and families.
Assist the Director or designee with recruiting, hiring, orientation, and training of new associates.
Ensure adequate staffing coverage for day-to-day service provision.
Market programs to appropriate audiences.
Immediately report accidents and incidents to the Director or designee and ensure required reports are completed accurately and on time.
Complete necessary administrative reports and submit them to the manager.
Ensure complete and correct billing information is provided to the Director.
Assist staff with training and orientation and encourage teamwork through cooperative interactions.

Benefits

Medical, dental, and vision insurance for eligible part-time and full-time associates.
401(k) for eligible part-time and full-time associates.
Associate assistance program.
Employee discounts.
Referral program.
Early access to earned wages for hourly associates outside California.
Optional voluntary benefits, including identity theft protection and pet insurance.
Paid time off for eligible full-time associates.
Paid holidays for eligible full-time associates.
Company-provided life insurance for eligible full-time associates.
Adoption benefit for eligible full-time associates.
Short- and long-term disability for eligible full-time associates.
Flexible Spending Accounts for eligible full-time associates.
Health Savings Account for eligible full-time associates.
Optional life and dependent life insurance for eligible full-time associates.
Optional voluntary benefits, including accident, critical illness, hospital indemnity insurance, and a legal plan, for eligible full-time associates.
Tuition reimbursement for eligible full-time associates.
Eligible associates who have been employed for at least one year may receive an advance of naturalization application fees, up to $725, less applicable taxes and withholding.