Lead Sales & Guest Experience Associate
About The Position
The Lead Sales & Guest Experience Associate is a high-performance, developmental role at a European Wax Center franchise operated by UPMA Group. The role prepares associates for future leadership positions and focuses on building a strong sales culture, supporting center flow, and coaching peers in real time. It is not a formal management position; the associate does not handle disciplinary actions or paperwork. As a player-coach, the Lead models effective sales behavior, helps peers address objections and improve performance, and supports the team when management is not present. The role also maintains the center’s visual standards, from the lobby to the Wax Suites, and reports needs to the Center Manager. Scheduling includes a variety of morning and evening shifts, at least one full weekend day each week, and availability for emergency shift coverage. The position offers a starting base of $15 per hour plus uncapped commission and bonuses, with pay increase opportunities twice a year based on performance. Benefits and perks include access to medical, dental, and vision coverage, 40% off products, free waxing, paid training, associate referral cash bonuses, and management support.
Requirements
- Demonstrated ability to exceed sales goals and manage key performance indicators (KPIs).
- Previous experience in a high-volume retail or service environment.
- Proficiency with point-of-sale (POS) systems, Microsoft Excel, and basic math.
- Ability to confidently speak in front of a team and coach others without formal authority.
- Self-motivated, reliable, proactive, and able to handle high-stress situations calmly and logically.
- Availability to work a variety of shifts, including at least one full weekend day each week, and to provide emergency shift coverage.
- Interest in developing leadership skills and progressing toward an Assistant Center Manager role.
- Passion for European Wax Center’s brand culture.
Responsibilities
- Model high-performance sales behavior and demonstrate how to sell Wax Passes.
- Provide shift leadership when management is not in the center.
- Coach peers in real time to help them overcome objections and improve sales performance.
- Maintain the center’s visual standards, including the lobby and Wax Suites.
- Report center needs to the Center Manager.
- Work a variety of morning and evening shifts, at least one full weekend day each week, and emergency coverage shifts when needed.
Benefits
- Guaranteed starting base pay of $15 per hour plus uncapped commission and bonuses.
- Pay increase opportunities twice a year based on performance.
- Access to medical, dental, vision, and other benefits.
- 40% discount on products.
- Free waxing.
- Paid training.
- Associate referral cash bonuses.
- Support from an inspiring management team.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
