Sales & Guest Experience Associate

European Wax Center•Vienna, VA

9d•$14 - $18•Onsite

About The Position

As a Sales & Guest Experience Associate at European Wax Center, you are a key part of the sales team. You welcome guests, learn what they are looking for, and recommend appropriate service packages and products to encourage repeat visits. The role combines guest service, sales, appointment booking, and front-desk operations. Commission is earned on packages sold, and individual performance against sales goals affects commission. The associate also serves as a key holder responsible for opening and closing the center and upholds the Artemis Wax Core Values: We are Team Players, We Play to Win, We Bring the Energy, and We are Committed. The position is located in Vienna, Virginia, and is listed as part-time/full-time, with a high school education level and an hourly salary range of $14.00–$18.00. The listed shift is any shift Monday through Sunday, with no travel. The work environment is fast-paced and involves frequent communication, changing activities, and handling several tasks at once. Associates must be able to stand or sit for up to eight hours per day and occasionally lift up to 30 pounds.

Requirements

One year of service or retail experience.
Proactive, adaptable problem solver and positive team player.
Strong interpersonal and communication skills.
Comfortable using point-of-sale systems and computers.
Able to adapt to different guest personalities and remain calm under pressure.
Committed to maintaining a clean and organized workspace.
Able to work effectively in a fast-paced environment, communicate with others, accept constructive feedback from direct supervisors, change activities as business needs require, and move between multiple simultaneous tasks.
Able to stand or sit for up to eight hours per day and occasionally lift up to 30 pounds.
Talking and hearing occur continuously while communicating with guests, team members, and management.

Nice To Haves

Sales experience is strongly preferred.

Responsibilities

Sell service packages, memberships, and retail products to new and returning guests, and prebook their next visit.
Own individual sales goals and performance metrics.
Learn each guest’s needs, preferences, and skincare goals, and recommend appropriate services and products.
Know the services, packages, promotions, and retail products well enough to explain the benefits of regular waxing.
Serve as a key holder and open and close the center.
Greet guests, book appointments, and resolve questions or concerns promptly and professionally.
Keep the front desk and lobby organized and consistent with brand standards.
Participate in ongoing training to develop product knowledge and sales skills.