LEAD SALES ASSOCIATE

Goodwill Industries Knoxville•Knoxville, TN

4d•$0 - $17

About The Position

Goodwill Industries--Knoxville, Inc. is seeking a full-time Lead Sales Associate for its retail store. The role completes store opening and closing duties and supports other team members when the Manager or Assistant Manager is absent. Work includes customer service, sales, cashiering, stocking, sorting, inventory management, sizing, color coordination, and cleaning.

Requirements

Energetic, flexible, and possessing excellent customer service skills.
Able to work a flexible schedule, including nights and weekends.
Demonstrate leadership, follow procedures, and lead by example.
Demonstrate conflict-solving, listening, emotional self-control, and openness to others' ideas and new approaches.
Speak clearly and persuasively, listen and seek clarification, and respond well to questions.
Be consistently punctual and arrive at work on time.
Treat people with respect, keep commitments, inspire trust, act with integrity and ethics, and uphold organizational values.
Follow policies and procedures and support organizational goals and values.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.

Responsibilities

Ensure store opening and closing procedures are followed.
Support and direct other team members in store tasks.
Be responsible for store operations in the absence of the Manager or Assistant Manager.
Receive donations by greeting donors, accepting and unloading donated materials, and thanking donors.
Sort, separate, and hang clothing and household items; sort, test, clean, and mark small appliances, housewares, shoes, seasonal items, and other merchandise.
Conduct sales transactions and control cash and credit card transactions by following procedures for voids, discounts, refunds, checks, and credit card payments.
Clean floors, shelves, windows, break room, store fixtures, fitting rooms, dock area, store exterior, and merchandise counters; report issues requiring maintenance repairs.
Assist customers, price merchandise, manage fitting-room activities, offer recycling bags, explain store operations, and use sales techniques that may enhance store sales and community image.