Lead Sales Associate

The Salvation Army USA Central Territory • Ballwin, MO

7d

About The Position

The Lead Sales Associate supports The Salvation Army Thrift Store management team in maintaining efficient store operations, providing excellent customer service, and supporting the organization’s community mission through daily retail operations. The role helps with product sales and acquisition, store procedures, banking, inventory rotation, customer experience, store appearance, and staff direction when management is absent. The position is full-time, pays $16.00 per hour, and is scheduled for 40 hours per week, including evenings, weekends, and holidays as scheduled. The work is based in a store environment and may require travel to various locations for work or training.

Requirements

• High school graduate or equivalent.
• Retail experience required.
• Ability to speak, write, and understand English for effective communication.
• Basic computer skills, including use of a Point of Sales System and payroll program.
• Proficient cash handling and accurate change-giving abilities.
• Strong customer service orientation.
• Valid driver's license and personal transportation for bank runs.
• Must pass a Motor Vehicle Record Search.
• Regularly stand, use hands, handle, feel, hear, and talk; frequently walk and reach with hands and arms; occasionally climb, balance, stoop, kneel, or crouch.
• Regularly lift and/or move up to 25 pounds.
• Close vision, distance vision, and ability to adjust focus.

Responsibilities

• Support management with product sales and acquisition.
• Implement store opening and closing procedures.
• Handle banking and daily deposits.
• Execute strategies to meet product acquisition, production, and sales goals.
• Manage product rotation and inventory turnover.
• Provide positive customer service and help create an enjoyable shopping experience.
• Handle customer complaints as needed.
• Support store maintenance and appearance.
• Maintain displays and floor layout plans and identify ways to improve store appeal.
• Provide direction to staff in the absence of management.
• Communicate with store management regarding operations.
• Support implementation of policies and procedures.
• Document and report concerns regarding behavior or attitude.
• Assist others with basic register problem solving.

Benefits

• Voluntary life insurance.
• 403(b) retirement savings plan.
• Comprehensive medical insurance, including dental, hearing, and vision.
• Sick, vacation, discretionary, and personal days.
• Paid holidays.
• Employee discount.
• Employee Assistance Program.
• Paid training on register and store procedures.
• Ongoing coaching and support from store leadership.
• Professional development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED