LEAD SALES ASSOCIATE

Goodwill Industries Knoxville•Knoxville, TN

7d•$0 - $14•Onsite

About The Position

Goodwill Industries—Knoxville, Inc. is hiring a full-time Lead Sales Associate for its retail store in Farragut. The role performs opening and closing duties and supports other team members when the Manager or Assistant Manager is absent. Duties span customer service, sales, cashiering, donation receiving, merchandise processing, stocking, sorting, inventory management, sizing, color coordination, and store cleaning. The Lead Sales Associate is responsible for store operations in the absence of the Manager or Assistant Manager and may work a flexible schedule, including nights and weekends.

Requirements

Excellent customer service skills.
Leadership skills and ability to lead by example and follow procedures.
Ability to solve conflicts constructively, listen without interrupting, keep emotions under control, and remain open to others’ ideas and new approaches.
Clear and persuasive oral communication; ability to listen, seek clarification, and respond to questions.
Consistent punctuality and attendance.
Treat people with respect, keep commitments, work with integrity and ethics, and uphold organizational values.
Follow organizational policies and procedures and support organizational goals and values.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to stand and/or walk for long periods, handle items, reach, and stoop, kneel, crouch, or crawl.
Ability to regularly lift and/or move up to 25 pounds.
Ability to work a flexible schedule, including nights and weekends.

Responsibilities

Ensure store opening and closing procedures are followed.
Support and direct other team members in store tasks.
Be responsible for store operations in the absence of the Manager or Assistant Manager.
Receive donations by greeting donors, accepting and unloading donated materials, and thanking donors.
Sort, separate, and hang clothing and household items; sort, test, clean, and mark small appliances, housewares, shoes, seasonal items, and other merchandise.
Conduct sales transactions and control cash and credit card transactions by following procedures for voids, discounts, refunds, checks, and card payments.
Clean floors, shelves, windows, the break room, store fixtures, fitting rooms, the dock area, the store exterior, and merchandise counters; report issues requiring maintenance repairs.
Assist customers, price merchandise, support fitting-room operations, offer recycling bags, explain store operations, and use sales techniques that may enhance sales and the store’s community image.