Lead Sales Associate (part-time) - Original Penguin

Perry Ellis International - Retail•Elizabeth, NJ

11d

About The Position

The Lead Sales Associate’s primary function is to sell and promote Original Penguin merchandise by delivering the brand’s customer service standards. The role reinforces the Store Manager, Assistant Store Manager, and Supervisors in helping the store meet its goals and standards for financial performance, customer satisfaction, and visual presentation. The Lead Associate steps in when a supervisor or keyholder is not present.

Requirements

1–2 years of retail experience.
High school degree.
Energetic and positive attitude.
Flexible availability and reliable transportation.
Strong interpersonal communication and customer service skills.
Outgoing, friendly, personable, and customer-service-oriented approach.
Ability to move and/or lift up to 25 pounds.

Responsibilities

Consistently provide customer service to company standards and lead the team in delivering that service.
Generate sales in accordance with Original Penguin customer service standards.
Build a repeat customer base through effective PE Loyalty Program data capture.
Maintain strong product and promotion knowledge, including special events, and communicate it effectively to customers.
Foster a positive store experience by treating customers and staff fairly and consistently.
Maintain effective sales-floor coverage, acknowledge every customer, and prioritize customers over assigned tasks.
Manage time and prioritize tasks; demonstrate effective written and verbal communication.
Step in when the supervisor or keyholder is not present.
Keep merchandise stocked to appropriate levels on the sales floor and support replenishment as needed.
Maintain the store’s visual presentation and appearance.
Minimize shortages by following loss-prevention procedures and practicing customer service to help prevent theft.
Understand store sales plans and results, and follow operational policies and procedures.
Support execution of pricing strategies and store planograms.
Support and understand the company’s brand position.