Supervisor (part-time) - Original Penguin

Perry Ellis International - Retail•Orlando, FL

13d

About The Position

The Supervisor Key Holder supports the Store Manager in the efficient operation of the retail store and in sales management. The role helps ensure the sales team achieves efficiency and customer satisfaction goals, supports store replenishment, carries out marketing and promotional changes according to company directives, and assists with training sales associates. The supervisor also supports customer experience, store operations, visual and product management, and team development.

Requirements

1–2 years of retail experience.
High school degree.
Energetic and positive attitude.
Flexible availability and reliable transportation.
Strong verbal and written communication skills.
Strong interpersonal communication and customer service skills.
Customer-service-oriented, outgoing, friendly, personable, and positive.
Ability to move and/or lift up to 25 pounds.

Responsibilities

Serve as a role model by prioritizing customers and responding to their needs; promote merchandise, demonstrate product knowledge, and assist customers with requests.
Achieve excellent secret shopper scores and help maintain a visually distinctive, clean, and impeccably maintained store.
Understand store sales plans and results, individual contributions to business results, business trends, reports, and inventory opportunities.
Share the store strategy and support its execution in alignment with corporate and district initiatives.
Prioritize workflow through planning and time management; support appropriate staffing levels based on business trends and payroll guidelines.
Understand and comply with company policies, procedures, and operating practices.
Support the Store Manager in maintaining the store’s physical appearance and cleanliness.
Communicate effectively in writing and verbally, and report loss-prevention occurrences to the Store Manager, District Manager, and Loss Prevention Manager.
Support supervision of staff and motivate team members.
Participate in and support execution of pricing strategies, merchandise setup according to visual guidelines, and replenishment of the sales floor.
Communicate store inventory opportunities to the Store Manager.
Follow Human Resources standards and general practices; hold teams accountable for results and communicate opportunities to Store Managers.
Manage conflict, involve and empower the team in decision-making, receive feedback, encourage dialogue around solutions, maintain confidentiality, and meet commitments.