Full-Time Lead Sales Associate

The Salvation Army Central Territory • Clarkston, MI

4d

About The Position

The Lead Sales Associate supports the store management team in daily retail operations at The Salvation Army Thrift Store. The role helps maintain efficient store operations, provide excellent customer service, and support the organization’s mission by turning donations into funding for community programs. The associate supports product sales and acquisition, store procedures, inventory and product rotation, customer experience, store maintenance, and staff direction when management is absent.

The position is full-time, scheduled for 40 hours per week, including evenings, weekends, and holidays as scheduled. The work takes place in a store environment with quiet to moderate noise, potential dust, and temperature fluctuations based on weather. Travel to various locations may be required for work or training.

Requirements

• High school graduate or equivalent.
• Retail experience.
• Ability to speak, write, and understand English for effective communication.
• Basic computer skills, including familiarity with a point-of-sale system and payroll program.
• Proficient cash handling and accurate change-giving abilities.
• Strong customer service orientation.
• Valid driver’s license and personal transportation for bank runs.
• Must be able to pass a Motor Vehicle Record Search.
• Regularly stand, use hands, handle, feel, hear, and talk; frequently walk and reach with hands and arms; and occasionally climb, balance, stoop, kneel, or crouch.
• Must regularly lift and/or move up to 25 pounds.
• Close and distance vision and ability to adjust focus.

Responsibilities

• Support management with product sales and acquisition.
• Implement store opening and closing procedures.
• Handle banking and daily deposits.
• Execute strategies to meet product acquisition, production, and sales goals.
• Manage product rotation and inventory turnover.
• Provide positive customer service and handle customer complaints as needed.
• Support store maintenance and appearance.
• Maintain displays and floor layout plans and identify ways to improve store appeal.
• Provide direction to staff in the absence of management.
• Communicate with store management regarding operations.
• Support implementation of policies and procedures.
• Document and report concerns about behavior or attitude.
• Assist others with basic register problem solving.
• Travel to various locations for work or training as required.

Benefits

• Employee discount.
• Employee Assistance Program.
• Paid training on register and store procedures.
• Ongoing coaching and support from store leadership.
• Professional development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED