Full-Time Lead Sales Associate

The Salvation Army USA Central Territory • Independence Charter Township, MI

5d • $17 - $21

About The Position

The Salvation Army Thrift Store is seeking a Lead Sales Associate to support the store management team. The role helps turn donations into funding for community programs by maintaining efficient store operations, providing excellent customer service, and supporting daily retail operations. The associate may provide direction to staff when management is absent and communicate operational matters to store management.

The position is full-time, scheduled for 40 hours per week, including evenings, weekends, and holidays as scheduled. It is based in Clarkston, Michigan. The employer provides paid training on register and store procedures, ongoing coaching and support, and opportunities to develop retail and customer service skills. The role may require travel to various locations for work or training.

Requirements

• High school graduate or equivalent.
• Retail experience required.
• Ability to speak, write, and understand English for effective communication.
• Basic computer skills, including point-of-sale systems and payroll programs.
• Proficient cash handling and accurate change-giving abilities.
• Strong customer service orientation.
• Valid driver's license and personal transportation for bank runs.
• Must pass a Motor Vehicle Record Search.
• Regularly lift and/or move up to 25 pounds.
• Ability to meet the stated physical requirements, including standing, using hands, handling, feeling, hearing, talking, walking, reaching, and occasionally climbing, balancing, stooping, kneeling, or crouching.

Responsibilities

• Support management with product sales and acquisition.
• Implement store opening and closing procedures.
• Handle banking and daily deposits.
• Execute strategies to meet product acquisition, production, and sales goals.
• Manage product rotation and inventory turnover.
• Create an enjoyable shopping experience through positive customer service.
• Handle customer complaints as needed.
• Support store maintenance and appearance.
• Maintain displays and floor layout plans.
• Identify ways to improve store appeal.
• Provide direction to staff in the absence of management.
• Communicate effectively with store management regarding operations.
• Support implementation of policies and procedures.
• Document and report concerns about behavior or attitude.
• Assist others with basic register problem solving.

Benefits

• Paid training on register and store procedures.
• Ongoing coaching and support from store leadership.
• Professional development and growth opportunities.
• Employee discount.
• Employee Assistance Program.
• Comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED