Full-Time Lead Sales Associate
About The Position
The Lead Sales Associate supports The Salvation Army Thrift Store management team in maintaining efficient store operations, delivering excellent customer service, and advancing the organization’s community mission through daily retail operations. The role supports product sales and acquisition, store procedures, banking, inventory turnover, customer experience, store maintenance, and staff direction when management is absent. The position is full-time, scheduled for 40 hours per week, including evenings, weekends, and holidays as scheduled. The work takes place in a store environment and may involve travel to other locations for work or training.
Requirements
- High school graduate or equivalent.
- Retail experience.
- Ability to speak, write, and understand English for effective communication.
- Basic computer skills, including use of a point-of-sale system and payroll program.
- Proficient cash handling and accurate change-giving abilities.
- Strong customer service orientation.
- Valid driver's license and personal transportation for bank runs.
- Must pass a Motor Vehicle Record Search.
Responsibilities
- Support management with product sales and acquisition.
- Implement store opening and closing procedures.
- Handle banking and daily deposits.
- Execute strategies to meet product acquisition, production, and sales goals.
- Manage product rotation and inventory turnover.
- Provide positive customer service and help create an enjoyable shopping experience.
- Handle customer complaints as needed.
- Support store maintenance, appearance, displays, and floor layout plans.
- Identify ways to improve store appeal.
- Provide direction to staff in the absence of management.
- Communicate operational matters effectively with store management.
- Support implementation of policies and procedures.
- Document and report concerns about behavior or attitude.
- Assist others with basic register problem solving.
Benefits
- Employee discount.
- Employee Assistance Program.
- Paid training on register and store procedures.
- Ongoing coaching and support from store leadership.
- Professional development and growth opportunities.
- Supportive, mission-driven, and team-oriented work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
