Full-Time Lead Sales Associate
About The Position
The Salvation Army Thrift Store is seeking a Lead Sales Associate to support the store management team and help maintain efficient store operations. The role supports the organization’s mission by turning donations into funding for community programs through retail operations. It includes assisting with sales and product acquisition, customer service, store maintenance, and providing direction to staff when management is absent. The position is full-time, scheduled for 40 hours per week, including evenings, weekends, and holidays as scheduled. The location is Brighton, Michigan, and the stated pay range is $16.73–$21 per hour. Training is provided on register and store procedures, with ongoing coaching and support from store leadership. The role is performed in a store environment with quiet to moderate noise, possible dust and weather-related temperature fluctuations, and periods of extended standing. Travel to various locations for work or training may be required.
Requirements
- High school graduate or equivalent.
- Retail experience.
- Ability to speak, write, and understand English for effective communication.
- Basic computer skills, including use of a point-of-sale system and payroll program.
- Proficient cash handling and accurate change-giving abilities.
- Strong customer service orientation.
- Valid driver’s license and personal transportation for bank runs.
- Must be able to pass a Motor Vehicle Record Search.
- Regularly lift and/or move up to 25 pounds.
Responsibilities
- Support management with product sales and acquisition.
- Implement store opening and closing procedures.
- Handle banking and daily deposits.
- Execute strategies to meet product acquisition, production, and sales goals.
- Manage product rotation and inventory turnover.
- Provide positive customer service and create an enjoyable shopping experience.
- Handle customer complaints as needed.
- Support store maintenance and appearance.
- Maintain displays and floor layout plans and identify ways to improve store appeal.
- Provide direction to staff in the absence of management.
- Communicate with store management regarding operations.
- Support implementation of policies and procedures.
- Document and report concerns about behavior or attitude.
- Assist others with basic register problem solving.
Benefits
- Employee discount.
- Employee Assistance Program.
- Paid training on register and store procedures.
- Ongoing coaching and support from store leadership.
- Professional development and growth opportunities.
- Comprehensive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
