Full-Time Lead Sales Associate
About The Position
The Salvation Army Thrift Store is seeking a Lead Sales Associate to support the store management team. The role helps maintain efficient store operations, deliver excellent customer service, and support the organization’s mission through daily retail operations. Responsibilities include supporting product sales and acquisition, implementing opening and closing procedures, handling banking and daily deposits, and carrying out strategies to meet acquisition, production, and sales goals. The associate also manages product rotation and inventory turnover. The Lead Sales Associate helps create a positive shopping experience, handles customer complaints as needed, supports store maintenance and appearance, maintains displays and floor layouts, and identifies ways to improve store appeal. In the absence of management, the associate provides direction to staff, communicates with store management about operations, supports policy and procedure implementation, documents and reports concerns about behavior or attitude, and helps others resolve basic register problems. The position is based in a store environment with quiet to moderate noise. Conditions may include dust, weather-related temperature fluctuations, and extended periods of standing. Travel to various locations for work or training may be required.
Requirements
- High school graduate or equivalent.
- Retail experience required.
- Ability to speak, write, and understand English for effective communication.
- Basic computer skills, including use of a Point of Sales System and payroll program.
- Proficient cash handling and accurate change-giving abilities.
- Strong customer service orientation.
- Valid driver’s license and personal transportation for bank runs.
- Must be able to pass a Motor Vehicle Record Search.
Responsibilities
- Support management with product sales and acquisition.
- Implement store opening and closing procedures.
- Handle banking and daily deposits.
- Execute strategies to meet product acquisition, production, and sales goals.
- Manage product rotation and inventory turnover.
- Create an enjoyable shopping experience through positive customer service.
- Handle customer complaints as needed.
- Support store maintenance and appearance.
- Maintain displays and floor layout plans.
- Identify ways to improve store appeal.
- Provide direction to staff in the absence of management.
- Communicate effectively with store management regarding operations.
- Support implementation of policies and procedures.
- Document and report concerns about behavior or attitude.
- Assist others with basic register problem solving.
- Travel to various locations for work or training when required.
Benefits
- Employee discount
- Employee Assistance Program
- Paid training on register and store procedures
- Ongoing coaching and support from store leadership
- Professional development and growth opportunities
- Comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
