Lead Sales Associate

The Salvation Army Central Territory • Ballwin, MO

6d • Onsite

About The Position

The Lead Sales Associate supports the Salvation Army Thrift Store management team in maintaining efficient store operations, delivering excellent customer service, and supporting the organization’s community mission through daily retail work. The position helps turn donations into funding for community programs and provides direction to staff when management is absent.

The role is based in Ballwin, Missouri, pays $16.00 per hour, and is full-time at 40 hours per week. The schedule includes evenings, weekends, and holidays as scheduled. Travel to various locations for work or training may be required.

Requirements

• High school graduate or equivalent.
• Retail experience required.
• Ability to speak, write, and understand English for effective communication.
• Basic computer skills, including use of a Point of Sales System and payroll program.
• Proficient cash handling and accurate change-giving abilities.
• Strong customer service orientation.
• Valid driver's license and personal transportation for bank runs.
• Must pass a Motor Vehicle Record Search.
• Must regularly lift and/or move up to 25 pounds.
• Ability to meet the stated physical requirements, including standing, walking, reaching, handling items, and occasionally climbing, balancing, stooping, kneeling, or crouching.

Responsibilities

• Support management with product sales and acquisition.
• Implement store opening and closing procedures.
• Handle banking and daily deposits.
• Execute strategies to meet product acquisition, production, and sales goals.
• Manage product rotation and inventory turnover.
• Provide positive customer service and help create an enjoyable shopping experience.
• Handle customer complaints as needed.
• Support store maintenance and appearance.
• Maintain displays and floor layout plans and identify ways to improve store appeal.
• Provide direction to staff in the absence of management.
• Communicate with store management about operations.
• Support implementation of policies and procedures.
• Document and report concerns about behavior or attitude.
• Assist others with basic register problem solving.

Benefits

• Voluntary life insurance
• 403(b) retirement savings plan
• Comprehensive medical insurance, including dental, hearing, and vision
• Sick, vacation, discretionary, and personal days
• Paid holidays
• Employee discount
• Employee Assistance Program
• Paid training on register and store procedures
• Ongoing coaching and support from store leadership
• Professional development and growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED