Lead Relationship Banker

LCNB National Bank•Centerville, OH

23h•$19 - $21•Onsite

About The Position

LCNB National Bank is seeking a Lead Relationship Banker for its Centerville Office. This role leads the customer experience by building strong customer relationships, delivering exceptional service, and creating a welcoming and efficient banking environment. The Lead Relationship Banker assists customers with transactions, account inquiries, service requests, and problem resolution, and identifies opportunities to meet their financial needs through appropriate products, services, and referrals. The position provides operational leadership for the teller line by overseeing daily activities, supporting workflow efficiency, ensuring compliance with policies and procedures, and serving as a resource to associates through guidance, coaching, and support. The role helps promote a consistent, seamless customer experience while contributing to the overall success of the branch. The associate is responsible for meeting compliance requirements imposed on LCNB National Bank by state and federal laws and regulations, as well as related bank policies and procedures. The incumbent must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

High school diploma or GED equivalent required.
Ability to obtain an Ohio Notary Public commission within the first three months of employment if not already commissioned.
Passion for exceptional customer service and positive customer experiences.
Strong leadership, coaching, and team-building skills.
Excellent interpersonal and relationship-building abilities.
Professionalism and commitment to representing the bank positively.
Strong verbal and written communication skills.
Ability to lead by example and influence positive outcomes.
Strong problem-solving, critical-thinking, and decision-making abilities.
Ability to identify customer needs and recommend appropriate solutions.
Cash-handling and transaction-processing skills.
Strong computer proficiency and ability to learn banking systems.
Accuracy and attention to detail, including recognizing discrepancies, verifying information, and ensuring work is complete and accurate.
Ability to manage multiple priorities and adapt in a fast-paced environment.

Nice To Haves

Previous banking experience.
Leadership, supervisory, or coaching experience.
Customer service experience.
Cash-handling experience.

Responsibilities

Deliver an exceptional customer experience by building positive relationships, listening to customer needs, and providing friendly, accurate, efficient, and personalized service.
Serve as a customer service leader and role model, promoting relationship building, responsiveness, and service excellence.
Oversee day-to-day teller-line operations to support efficient workflow, operational accuracy, and a positive customer experience.
Process customer transactions, including deposits, withdrawals, and payments, and maintain and balance a cash drawer according to established procedures.
Resolve customer questions, concerns, account discrepancies, and service issues professionally and promptly, serving as a resource for more complex situations.
Coach, mentor, and support teller-line associates through guidance, training, and ongoing feedback.
Identify customer financial needs and connect customers with appropriate bank products, services, and departments.
Protect customer information and comply with internal controls, banking regulations, policies, and procedures.
Answer customer calls and accurately document, process, and maintain information in applicable systems and databases.
Collaborate with branch leadership, retail associates, and other departments to support daily operations and a seamless customer experience.
Apply and promote job-related knowledge, policies, procedures, and regulatory requirements.
Perform additional duties and responsibilities as assigned.