Lead Registration

Prime Healthcare•Mesquite, TX

4d•Onsite

About The Position

The Lead Registration role oversees and supports the admitting team’s daily workflow to ensure smooth patient check-in. The position enters and verifies patient information, insurance details, and documentation, and troubleshoots complex registration, insurance eligibility, and authorization issues. It also trains new staff, assists with scheduling, and maintains strong customer service standards. The Lead Registration coordinates with clinical teams and billing to resolve account issues and support compliance and quality. This is a full-time position with day shifts consisting of 8-hour shifts at Dallas Regional Medical Center in Mesquite, Texas.

Requirements

High school diploma or equivalent.
Extensive knowledge of Patient Access.
Exceptional interpersonal and organizational skills.
Demonstrated leadership and management abilities.
Extremely high degree of attention to detail.
Good written and verbal communication skills.
Ability to prioritize.
Good analytical and problem-solving skills.
Proficiency in Microsoft Word and Excel.
Ability to effectively manage multiple demands and function well under pressure.

Nice To Haves

Certified Healthcare Access Associate (CHAA) certification preferred.

Responsibilities

Oversee and support the admitting team’s daily workflow to ensure smooth patient check-in.
Enter and verify patient information, insurance details, and documentation accurately.
Troubleshoot complex registration, insurance eligibility, and authorization issues.
Train new staff and assist with scheduling.
Maintain strong customer service standards.
Coordinate with clinical teams and billing to resolve account issues and support compliance and quality.