Lead Registration

Dallas Regional Medical Center•Mesquite, TX

5d•Onsite

About The Position

The Lead Registration role leads and supports the admitting team, overseeing daily workflow and helping ensure a smooth patient check-in process. The position enters and verifies patient information, insurance details, and required documentation, and troubleshoots complex registration, insurance eligibility, and authorization issues. The Lead Registration also trains new staff, assists with scheduling, and maintains strong customer service standards. The role coordinates with clinical teams and billing to resolve account issues and support compliance and quality. The position is based at Dallas Regional Medical Center in Mesquite, Texas, and has day shifts consisting of 8-hour shifts.

Requirements

High school diploma or equivalent.
Extensive knowledge of Patient Access.
Exceptional interpersonal and organizational skills.
Demonstrated leadership and management abilities.
Extremely high degree of attention to detail.
Good written and verbal communication skills.
Ability to prioritize.
Good analytical and problem-solving skills.
Proficiency in Microsoft Word and Excel.
Ability to effectively manage multiple demands and function well under pressure.

Nice To Haves

Certified Healthcare Access Associate (CHAA) certification.

Responsibilities

Lead and support the admitting team by overseeing daily workflow and ensuring smooth patient check-in.
Enter and verify patient information, insurance details, and required documentation accurately.
Troubleshoot complex registration, insurance eligibility, and authorization issues.
Train new staff, help with scheduling, and maintain strong customer service standards.
Coordinate with clinical teams and billing to resolve account issues and support compliance and quality.